Overview
This page provides an overview of the 360dialog Partner Hub.
The 360Dialog Partner Hub is the central management dashboard provided by 360Dialog for companies that resell, integrate, or manage the WhatsApp Business API for multiple clients.
In practical terms, it is the operational control panel partners use to onboard customers, manage WhatsApp accounts, configure integrations, and handle billing from one place.
Login
Log in to the 360Dialog Partner Hub: https://app.360dialog.com
Billing Options
You have full control over payment methods, invoicing settings, credit management, and other billing configurations.
Credit Balance
Your credit balance will be consumed from the number's messaging. You can read more about how Meta prices WhatsApp messaging here
Auto-renewal
Auto-renewal automatically sets your funding threshold and top-up amount based on your previous month's conversation volume and spending trends. We recommend keeping this feature enabled to avoid running out of funds and to maintain a consistent funding balance. You can adjust auto-renewal settings at any time by clicking the Modify button.
Invoices
View your latest invoices in this section. You can download PDF copies, make payments, and track your expenses. Edit your invoicing details such as legal name, billing email, address, country and VAT ID.
Add Payment Method
Add a card for payment of Partner Plan fees, License fees and Conversations.
Switching Partner accounts
To switch between Partner Hub accounts, open any channel and click the partner name in the top navigation.
Manage Partner Plan
You can manage your Partner Plan from Partner Hub in the Billing > Subscriptions.
Upgrade Partner Plan
You can upgrade your Plan at any time from your Partner Account. Partner Hub > Billing > Subscription > Change plan
Your account will be upgraded immediately and a prorated invoice will be issued for the difference in plan cost for the remainder of the billing period.
Manage Client's Plan
The partner user can manage the Client's plan by selecting the desired WhatsApp Account in the hub. Then, in the Channel Details section, click on the pencil icon or three dots and select Manage Subscription.
Important notes
Only available for Partners under the partner-paid model.
Bulk changes are not possible. Partners must update their clients’ plans themselves.
Cancel Client Account
To cancel a client's subscription, the partner user must follow these steps:
In the Partner hub, select WhatsApp Accounts.
Go to the Channel Details section and click on the pencil icon or three dots and select Manage Subscription.
In the right corner, click Cancel subscription
Confirm the cancellation by clicking Cancel subscription
Only available for Partners under the partner-paid model.
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