Overview

This page provides an overview of the 360dialog Partner Hub.

The 360Dialog Partner Hub is the central management dashboard provided by 360Dialog for companies that resell, integrate, or manage the WhatsApp Business API for multiple clients.

In practical terms, it is the operational control panel partners use to onboard customers, manage WhatsApp accounts, configure integrations, and handle billing from one place.

360dialog Partner Hub

Login

Log in to the 360Dialog Partner Hub: https://hub.360dialog.com

360dialoghub.360dialog.com

Billing Options

You have full control over payment methods, invoicing settings, credit management, and other billing configurations.

Credit Balance

Your credit balance will be consumed from the number's messaging. You can read more about how Meta prices WhatsApp messaging here

Business Platform PricingWhatsApp for Business

Auto-renewal

Auto-renewal automatically sets your funding threshold and top-up amount based on your previous month's conversation volume and spending trends. We recommend keeping this feature enabled to avoid running out of funds and to maintain a consistent funding balance. You can adjust auto-renewal settings at any time by clicking the Modify button.

Invoices

View your latest invoices in this section. You can download PDF copies, make payments, and track your expenses. Edit your invoicing details such as legal name, billing email, address, country and VAT ID.

Add Payment Method

Add a card for payment of Partner Plan fees, License fees and Conversations.

Switching Partner accounts

If you have access to multiple Partner Hub accounts, you can switch between them by clicking the 🔄 icon in top navigation.

Manage Partner Plan

You can manage your Partner Plan from Billing Options > Subscriptions.

Upgrade Partner Plan

You can upgrade your Plan at any time from your Partner Account. Partner Hub > Billing Options > Subscriptions > Upgrade to Premium

Your account will be upgraded immediately and a prorated invoice will be issued for the difference in plan cost for the remainder of the billing period.

Upgrade to Premium

Manage Client's Plan

The partner user can manage the Client's plan by selecting the desired WhatsApp Account in the hub. Then, the partner user can click on the Change plan button.

Important notes

• Only available for Partners under the partner-paid model.

• Bulk changes are not possible. Partners must update their clients’ plans themselves.

Cancel Client Account

To cancel a subscription of a client, the partner user must follow these steps:

1

In the Partner hub, select WhatsApp Accounts. Then, click on the desired WhatsApp Business account > Details

2

Go to the Danger Zone at the bottom of the page and select 'Cancel payment on behalf of the Client'

Only available for Partners under the partner-paid model.