Overview Tab

Partner Paid view only

The Overview section in the 360Dialog Partner Hub provides a centralised view to monitor and manage the shared credit balance across all connected WhatsApp channels.

Charges are deducted from the credit balance in real time when client template messages are sent or calls are initiated.

Maintaining a positive balance is required to ensure uninterrupted messaging for all clients.

Balance State	System Behaviour
Positive	Messaging and calls continue normally
Zero	Outbound messaging and calls are paused
Negative	System is likely to trigger an auto top-up to recover any negative balance

Auto-Renewal

Auto-Renewal is a continuous monitoring feature that automatically adds funds before the balance is depleted.

When enabled

• The system monitors the shared balance

• When the defined threshold is reached, a top-up is triggered

• The configured amount is charged to the saved payment method

Configure Auto-Renewal

1

Select Modify

2

Choose whether Auto-Renewal should be ON (Yes, I want automatic recharge) or OFF (No, I want to manually add funds)

3

Set the Threshold (low balance trigger) and Top-up Amount (amount to add)

4

Save changes

Ensure the top-up amount is higher than the threshold to reduce repeated charges during continuous usage.

Emergency Top-Ups may apply if the balance drops below Zero even when Auto-Renewal is Turned OFF

Add to Balance Manually

Top up the balance at any time:

1

Select Add to Credit Balance

2

Enter the amount and select Add credit

Funds are applied immediately upon successful payment.

Please ensure the payment method is up to date to avoid payment failures. For more, see Billing

Movements per Month

Provides a monthly overview of balance activity to support spend tracking and usage reconciliation.

Each period shows:

• Funds Added – Total top-ups applied to the balance

• Usage – Total messaging and call costs deducted from the balance