Subscriptions

This page describes the Partner Plan subscriptions.

The Subscriptions tab in the 360Dialog Partner Hub provides an overview of the active Partner Plan and allows changes to the current subscription.

From this page, it is possible to:

• View current plan

• Upgrade

• Cancel

Partner Plan Overview

The active Partner Plan subscription is displayed with key details:

Item	Description
Plan Name	Current Partner Plan (e.g. Starter, Growth, Premium)
Status	Indicates if the plan is active
Monthly Price	Recurring monthly fee

Manage Subscription

The Manage option provides access to Partner Plan subscription changes.

Upgrade Partner Plan

• Available for all Partner Plans.

• Effective immediately.

• Channel pricing is automatically updated based on the new Partner Plan, and a pro rata invoice will be issued at the end of the current month.

For more see Invoices

Downgrade Partner Plan

• Available for all Partner Plans.

• Effective from the start of the next billing cycle.

• Channel pricing is automatically updated based on the new Partner Plan.

Cancel Partner Plan

The Cancel option becomes available once the following requirements are met:

• All channels in the Partner Account have been cancelled.

• All outstanding invoices have been paid.

Once initiated, Partner Plan cancellation takes effect 30days to the end of the month.

The Partner Account remains active and billable until the cancellation takes effect. All usage fees, channel licence fees, and any other applicable charges incurred during the notice period remain payable.

For assistance with cancellation, contact Support or speak with your Account Manager.