Commerce Policy Checks for WhatsApp API Access

  • Each WhatsApp Business Account must pass a Commerce Policy Check that is done by Meta, before gaining API access.

  • Typical review time: 1-2 days (but can take longer depending on the complexity).

  • If pending for over 10 days, check:

    • Business Info is filled out in Facebook Business Manager.

    • Website is online and is globally available.

    • Correct website URL is listed in Business Info Section

  • If issues persist, raise a support request with:

    • Screenshot of the Business Info page

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