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Welcome!
WhatsApp Business API
WABA prerequisites
WABA explained
Use of WhatsApp API
Best Practices
API Error Messages
FAQ
Account Setup
WABA account: Embedded Signup
WABA account: Classic Signup (will be deprecated)
WABA for Government Agencies
WABA Platform Policy Enforcement
Number registration troubleshooting
Migration from Business App to Business API
WhatsApp Accounts structure
Meta Business Verification
Display Name Guidelines
Retrieve API Key
FB Page <> WhatsApp API Linking
Account Management
360 Client Hub Functions
Login troubleshooting
Account Statuses
Payment management
Insights & Billing
Template Messages Management
Official Business Account (OBA) or green badge
Number Porting Migrating Phone Numbers between BSPs
Partners
360 Partner Hub Functions
Partner API (API for 360 Partner Hub)
Migrating On-Premise to API
Partner change or migration (between 360dialog Partners)
Signup forms
Best practices for Number Porting
Integrated Onboarding
About 360dialog
Why you should use 360dialog as Business Solution Provider (BSP)
How much does it cost to have a WhatsApp Business API account with 360dialog?
Imprint & Data Privacy
Help and Support
Support Packages and SLAs
Facebook Support
Official WhatsApp Documentation Links
WhatsApp Business API Documentation
WhatsApp Business Policy
WhatsApp Commerce Policy
WhatsApp Developers FAQ
How to create a Business Manager Account and ID
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Facebook Support
There are some topics which are out of scope for 360dialog. In these cases, we might direct you to contact Facebook using the links below.
We can only help with WhatsApp Business API specific requests. We don’t have any information and cannot troubleshoot any other Meta products.

Request Facebook help for specific topics

Please request support in the link below
https://www.facebook.com/business/help/182669425521252

If your Business Verification is pending for more than 30 days

Please request support in the link below
https://www.facebook.com/business/help/182669425521252

If your Business Verification has been rejected

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If you are Blocked/Locked out of Account

Please see what to do in the link below
Blocked/Locked out of Account | Facebook

If your Facebook Account, Page, or Business Manager Account has Advertising Restrictions

Please see what to do in the link below
https://www.facebook.com/business/help/975570072950669

If your Account is Disabled

Please see what to do in the link below
My personal Facebook account is disabled. | Facebook Help Center

For any other topics

If the previous links didn't help you, please check the Facebook Business Help Center or Access Facebook Support.

Facebook Business Help Center

https://www.facebook.com/business/help

Facebook Support

https://www.facebook.com/business/help/support
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Support Packages and SLAs
Last modified 6mo ago
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Request Facebook help for specific topics
For any other topics