Support Hours & Availability

We provide customer support services 7 days a week to ensure consistent assistance and timely resolution of issues.

AI Support

We have adopted an AI-first support approach. When you initiate a support request via the 360dialog Hub, our AI will attempt to provide an immediate solution based on your inquiry. This helps accelerate issue resolution and reduce wait times. If the AI is unable to fully resolve your issue, you will be given the option to connect with a human support agent.

Human Support

Human support is available 24/7, including weekends and public holidays. Our support agents are accessible at all times to assist with inquiries that require human intervention.

Opening Hours

Our Support Team is available during the following hours. All times are displayed in UTC.

Day	Time
Monday	24 hours
Tuesday	24 hours
Wednesday	24 hours
Thursday	24 hours
Friday	24 hours
Saturday	24 hours
Sunday	24 hours

Please note: While our support agents are available 24/7, technical and engineering teams operate at limited capacity on weekends (Saturdays and Sundays). As a result, resolution of complex technical issues may be deferred to business days depending on the nature and severity of the request.

Language

We will make its best efforts to provide support in your preferred language, provided it is one of our supported languages: English, Brazilian Portuguese, German, Spanish, and Russian. If a Support Agent fluent in your preferred language is unavailable at the time of your request, support will be provided in English.