Create and Delete Templates

This part of the documentation describes how to create message Templates via WhatsApp Business API.
Introduction
WhatsApp Message Templates can be created through the WhatsApp Business API. You will find more information on the official Facebook Documentation here. 

Some important things to note:
Ensure that your templates meet Facebook's strict Message Template Guidelines. 
We support create and delete for templates. Editing a template is not yet available.
The Create API call allows you to add a message template in a specific language.
The Delete API call allows you to delete all translations of a message template you specify by name. 
When you create a message template, make sure to be consistent when providing translations.
If you don't do that, you might see a structure unavailable error and notifications won't be delivered.
See the Why am I seeing 'structure unavailable' errors in my callback or my oncall pager group? FAQ for more information about this.
Every template has to be approved by Facebook. 
You can use your template, as soon as its status changes to approved
This can take up to 48h. If your template is still in status submitted after two days, please contact Help and Support.
Create a template 
You can use the WhatsApp Business Management API to create new message templates, media message templates, or interactive message templates. To create a message template, you have to use the following request: 
post
​
/v1/configs/templates 
Request
Response
Request
Headers
D360-API-KEY
required
string
​
Response
200: OK
object	{WABA Template}	
    name	string	optional
    namespace	string	optional
    category	string	optional
    components	array[object]	optional
        type	string	Allowed Values: BODY, HEADER, FOOTER, BUTTONS
        format	string	Allowed Values: TEXT, IMAGE, DOCUMENT, VIDEO
        text	string	optional
        example	string	optional
        buttons	object	optional
            type	string	Allowed Values: PHONE_NUMBER, URL, QUICK_REPLY
            text	string	required
            url	string	optional
            phone_number	string	optional
            example	string	optional
    language	string	optional
    rejected_reason	string	optional
    status	string	optional
​
Currently, you cannot edit message templates. Please use a test account when learning to use the WhatsApp Business Management API.
More information about parameters, components, and buttons you can find here: Templates - WhatsApp Business API.  

More information about all supported languages you can find here: Supported Languages - WhatsApp Business API. 
Example: 

Create template (with HEADER-IMAGE + BODY + BUTTONS-URL+PHONE + FOOTER)
{
    "name": "noontime_2",
    "category": "ACCOUNT_UPDATE",
    "language": "en",
    "components": [
		{
            "type": "HEADER",
            "format": "IMAGE"
        },
		{
            "type": "BODY",
            "text": "Hi {{1}}, what do you want to do now?"
        }, 
		{
            "type": "BUTTONS",
            "buttons": [{
                    "type": "URL",
                    "text": "Follow the link!",
                    "url": "https://www.360dialog.com/{{1}}"
                },
				{
					"type": "PHONE_NUMBER",
					"text": "Call us!",
					"phone_number": "+1(650) 555-1111"
				}
            ]
        },
		{
            "type": "FOOTER",
            "text": "Remember, there are always cookies around!"
        }
    ]
}' \
 'https://waba.360dialog.io/v1/configs/templates'
Response code: 
{
    "category": "ACCOUNT_UPDATE",
    "components": [
        {
            "format": "IMAGE",
            "type": "HEADER"
        },
        {
            "text": "Hi {{1}}, what do you want to do now?",
            "type": "BODY"
        },
        {
            "buttons": [
                {
                    "text": "Follow the link!",
                    "type": "URL",
                    "url": "https://www.360dialog.com/{{1}}"
                },
                {
                    "phone_number": "+1(650) 555-1111",
                    "text": "Call us!",
                    "type": "PHONE_NUMBER"
                }
            ],
            "type": "BUTTONS"
        },
        {
            "text": "Remember, there are always cookies around!",
            "type": "FOOTER"
        }
    ],
    "language": "en",
    "name": "noontime_2",
    "namespace": "xxxxxxxx_xxxx_xxxx_xxxx_xxxxxxxxxxxx",
    "rejected_reason": null,
    "status": "submitted"
}
Get template list
You can use the WhatsApp Business Management API to get a list of your existing message templates.
get
​
/v1/configs/templates
Request
Response
Request
Path Parameters
limit
optional
integer
default: 1000
offset
optional
integer
default: 0
sort
optional
string
Allowed Values: id, name, status
Headers
D360-API-KEY
required
string
​
Response
200: OK
object
count integer optional
filters object optional
limit integer optional
offset integer optional
sort array[string] optional
total integer optional
waba_templates array[object] {WABA Template} optional
    name string optional
    namespace string optional
    category string optional
    components array[object] optional
        type string ALLOWED VALUES: BODY, VALUE, FOOTER, BUTTONS required
        format string ALLOWED VALUES: TEXT, IMAGE, DOCUMENT, VIDEO optional
        text string optional
        example string optional
    buttons object optional
        type string ALLOWED VALUES: PHONE_NUMBER, URL, QUICK_REPLY required
        text string required
        url string optional
        phone_number string optional
        example string optional
    language string optional
    rejected_reason string optional
    status string optional
Example:
Response code: 
200
200
{
    "count": 3,
    "filters": {
    },
    "limit": 1000,
    "offset": 0,
    "sort": [
        "id"
    ],
    "total": 3,
    "waba_templates": [
        {
            "category": "ACCOUNT_UPDATE",
            "components": [
                {
                    "format": "TEXT",
                    "text": "Facebook Template Message",
                    "type": "HEADER"
                },
                {
                    "text": "Thank you for your request. \nAs Facebook closes the conversation after 24hours we cannot reach out to you anymore besides this template. \nIf you like to get in contact with us again and revoke the conversation please just click on one of the buttons and we get back to you.",
                    "type": "BODY"
                },
                {
                    "text": "Many thanks, your 360dialog team",
                    "type": "FOOTER"
                },
                {
                    "buttons": [
                        {
                            "text": "RESOLVED",
                            "type": "QUICK_REPLY"
                        },
                        {
                            "text": "NO",
                            "type": "QUICK_REPLY"
                        },
                        {
                            "text": "YES",
                            "type": "QUICK_REPLY"
                        }
                    ],
                    "type": "BUTTONS"
                }
            ],
            "language": "en",
            "name": "test_1",
            "namespace": "xxxxxxxx_xxxx_xxxx_xxxx_xxxxxxxxxxxx",
            "rejected_reason": "NONE",
            "status": "APPROVED"
        },
        {
            "category": "TICKET_UPDATE",
            "components": [
                {
                    "text": "Thank you for reaching out to us. We are looking into your request and get back to you.",
                    "type": "BODY"
                },
                {
                    "text": "Feel free to get in contact",
                    "type": "FOOTER"
                },
                {
                    "buttons": [
                        {
                            "phone_number": "+49xxxxxxxxx",
                            "text": "Call number",
                            "type": "PHONE_NUMBER"
                        },
                        {
                            "text": "360dialog Website",
                            "type": "URL",
                            "url": "https://www.360dialog.com/de/whatsapp-business/"
                        }
                    ],
                    "type": "BUTTONS"
                }
            ],
            "language": "en",
            "name": "test_2",
            "namespace": "xxxxxxxx_xxxx_xxxx_xxxx_xxxxxxxxxxxx",
            "rejected_reason": "NONE",
            "status": "APPROVED"
        },
        {
            "category": "TICKET_UPDATE",
            "components": [
                {
                    "text": "Hello {{1}}! This is a test message, setup with API version {{2}}",
                    "type": "BODY"
                },
                {
                    "buttons": [
                        {
                            "text": "Follow the link!",
                            "type": "URL",
                            "url": "https://www.360dialog.com/{{1}}"
                        }
                    ],
                    "type": "BUTTONS"
                },
                {
                    "text": "This is the footer",
                    "type": "FOOTER"
                }
            ],
            "language": "en",
            "name": "test_3",
            "namespace": "xxxxxxxx_xxxx_xxxx_xxxx_xxxxxxxxxxxx",
            "rejected_reason": "NONE",
            "status": "APPROVED"
        }
    ]
}
Delete a template
You can use the WhatsApp Business Management API to delete your message templates by providing the message template name. Some things to keep in mind before deleting a message template:
If that message template name exists in multiple languages, all languages will be deleted.
Messages that have been sent but not delivered (e.g., if the customer's device is offline) will attempt to be delivered for 30 days. 
If a message from an approved message template is sent 30 days after deletion, you will receive a "Structure Unavailable" error and the customer will not receive the message.
Once deleted, the name of an approved template cannot be used again for 30 days. Use a different name to create future templates.
delete
​
/v1/configs/templates/{template_name}
Request
Response
Request
Path Parameters
template_name
required
string
​
Headers
D360-API-KEY
required
string
​
Response
200: OK
This class of status code indicates that the client's request was successfully received, understood, and accepted.
{
    "meta": {
        "developer_message": "template name=`<template_name>` was deleted",
        "http_code": 200,
        "success": true
    }
}
400: Bad Request
 The 400 Bad Request Error is an HTTP response status code that indicates that the server was unable to process the request sent by the client due to invalid syntax.
object {API Response}
meta object optional
    success boolean optional
    developer_message string optional
    http_code integer optional
More information on what is possible with templates can be found in the Facebook Template Message guide and the Facebook Template reference guide.
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WhatsApp Messaging
WhatsApp Business API Best Practices
Last updated 3 weeks ago
Create and Delete Templates

Introduction

Create a template

post​

Get template list

get​

Example:

Response code:

Delete a template

delete​

post

get

delete
