Opening Hours & Response Time

The page describes our support team opening hours and response time.

Opening Hours

Our Support Team is available during the following hours. All times are displayed in CET/CEST Central Europe Time.

Day	Time
Monday	24 hours
Tuesday	24 hours
Wednesday	24 hours
Thursday	24 hours
Friday	24 hours
Saturday	08:00 - 17:00
Sunday	08:00 - 17:00

We offer Partner and Client Support in the following languages: English (primary), Brazilian Portuguese, German, Spanish and Russian.

Response Time

Depending on your Pricing Plan we will provide a first response according to the table below:

Plan	First response time
Basic	<24hrs
Regular	<4hrs
Premium	<30mins

Note: First responses = First investigation done. We will provide a meaningful update about your issue. This is not an auto-reply.