Incident Issue Prioritization

Severity	Description	Examples
1	A critical incident with very high impact.	A core service, such as the 360dialog WhatsApp API or 360dialog Hub, is down for all users Confidentiality or privacy is breached Customer data loss
2	A major incident with significant impact	A core service is unavailable for a subset / group of users Core functionality is significantly impacted
3	A minor incident with moderate to low impact	A minor inconvenience to customers, workaround available Usable performance degradation