Messages statuses

If the WABA is registered in On-premise API

Receive double check

The receive double check on messages sent by the customer appears when the callback with the received status reaches 360dialog Webhook and then notifies the WABA. This setting needs to be set up previously for this to work.

The receive double check on messages sent by the business appears when the customer’s WhatsApp app receives the message.

Read double check

The read double check on messages sent by the customer appears when the message is marked as read by the business.

The read double check on messages sent by the business appears when the customer’s WhatsApp app is open in the message.

If the WABA is registered in Cloud API

Read double check

The read double check on messages sent by the customer appears when the message is marked as read by the business.

The read double check on messages sent by the business appears when the customer’s WhatsApp app is open in the message.