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Client Hub V1 (deprecated)

The 360dialog Client Hub v1 is a deprecated version. We recommend logging in to the Client Hub v2 to access your WABA Accounts.

Dashboard

The dashboard shows a list of your recently added phone numbers.

WhatsApp Accounts

Each row represents one phone number.

360dialog Client Hub

WhatsApp Business Account (WABA) and Phone Number Statuses

All the statuses of both the WhatsApp Business Account (WABA) and Phone Number columns (middle and right columns) will turn green when the number is active and running. At this point, the Generate API Key button will become available. See Onboarding: Embedded Signup.

To understand the WhatsApp Business Account (WABA) and Phone Number Statuses, please refer to our documentation. You can also check this information on the card view of the phone number, as well as on the details page below.

Number Registration

Number registration usually happens during the Embedded Signup flow.

Verify Phone number

Manual Number Registration

However, there are occasions in which manual registration from the 360dialog Hub is necessary. To register a number manually, click Trigger Registration. When you receive the 6-digit PIN code in your device, click "Finish Registration" and enter the code when prompted.

WhatsApp Account Details

By clicking on you can access and review more information about the account and number.

This information is Read-only. If you want to change any information, please create a support ticket.

See our API Keys.

If you have Direct Payment enabled, you will find the 'Billing Started' date in the 'Account' section.

WhatsApp Channel

Change a Display Name

You can change the display name of a number directly in the 360dialog Client Hub.

Meta must review and approve every Display Name change request. Please follow Meta's guidelines for Display Names. Do not request a Display Name change unless it is necessary, as the number of permitted Display Name Changes is limited.

To change your Display Name:

  1. Find the Number for which you would like to change the Display Name.

  2. Click on Show details.

  3. Under Display Name, click Edit.

  4. Input the new desired Display Name.

  5. Click Save - please allow up to 10 seconds for the display name to be changed. When you get the success message you can refresh the page and the display name will be Modified.

When the Display Name is approved, your account will be automatically updated with the new Display Name.

Please allow up to 24 hours for display name changes to be reviewed by the WhatsApp team. If your display name is rejected, please review the Display Name Guidelines and repeat the process again until you get a display name approved.

Edit icon not available

If you can't see the Edit icon in your 360dialog Client Hub page, this means that another Display Name was already sent and is under review. Please wait a few days to try again.

Whatsapp Business Account

This section shows the status of your WhatsApp Business Account. Please refer to WhatsApp Accounts structure.

  • WhatsApp Business Account Name: Shows the Business WABA Name.

  • WhatsApp Business Account Type: Indicates if the WABA is registered OBO (On-Behalf-Of) aka. Classic Signup or Shared (Embedded signup) model.

  • Message on Behalf Name: Shows the status of the Message on Behalf. See Account Statuses.

  • TimeZone ID: Shows the WABA's TimeZone.

  • Facebook Business Manager ID: Shows the Facebook Business Manager ID.

  • Whatsapp Business Account ID: Shows the Whatsapp Business Account (WABA) ID.

  • Namespace: Shows the Namespace of the WABA.

Commerce Settings

You can manage your WABA Catalog visibility by toggling the buttons in the 360dialog Client Hub. See Product & Catalogs.

Support

If you have issues with the number you can contact our support by clicking on See Help and Support.

Danger Zone

You can cancel your subscription through the 360dialog Client Hub. Once you submit the cancellation request your number will be queued for deletion in the next 30 days.

The status of the number will be changed to “Pending deletion”, while the number is in the stage, it can still send and receive messages as normal. The number will be permanently deleted at the end of the current month. At this point, billing will stop and you will not be able to message through the WhatsApp Business API.

See Cancellation.

Downgrading to App

If you wish to downgrade to the standard WhatsApp App or the WhatsApp Business App - you must log in Meta Business Manager and follow the deletion procedure.

If you have your WABA on the OBO (On-Behalf Of) model - please create a support ticket and we will delete the number for you.

Templates

You can perform the following actions in the Templates Section:

  • Monitor current approval status, content and categories of all templates

  • Create and preview new template messages

  • Edit Templates

  • Copy and Delete templates

  • Add different template Languages

  • Sync templates with Facebook Business Manager.

See Template Message Management.

By clicking on "Add Templates," the tool to generate new templates will be launched.

Profile

You can update your WhatsApp Business Profile info from the Hub.

See WABA Profile Info.

Insights

You can see the number of conversations a phone number has used v period, and also estimate costs for the future through the Approximate charges graph.

Please be aware that the Approximate Charges displayed in the 360dialog Hub is financially binding in its totality. The precise amount due will be determined by Meta's invoice at the end of the month, which will serve as the authoritative record of charges

If you have Direct Payment with pre-payment enabled, you will be able to manage your account funds from this page.

See Insights & Billing.

Menu Bar

The Menu Bar can be accessed on the left side of the Hub.

You can access:

Billing

If you have Direct Billing, you can add/update your payment method (card) from the Menu.

Profile > Billing Options

You will be redirected to our Billing Portal with URL billing.stripe.com.

There, you will be able to review your current plan and billing history as well as add a payment method and update your billing address.

Please see supported credit cards per country here.

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