Migrating phone numbers

Making sure the account is registered as WhatsApp Business API

These steps are only for numbers registered as WhatsApp Business API accounts. If you are not sure your client's number is registered as a WhatsApp Business API, try messaging it.

If the Call icon appears in the top right of the app, it means that this is a WhatsApp Business App account. If the Call icon is not available, it means that it is registered in the WhatsApp Business API.

Note: In some cases, the call icon may not appear correctly on the business accounts of the current desktop version of WhatsApp. If this occurs, you can verify whether the number is registered by checking the message that appears when starting the conversation.

If the message is similar to the one below, it means that the number is still registered on the WhatsApp App. In this case, you should follow the steps outlined here.

How to identify if the WABA is registered in On-premise or Cloud API?

To determine whether a number is registered On-premise or on Cloud API, there are a few methods you can use. One option is to utilize the Partner API or the 360dialog Hub (if the number is already registered with 360dialog). Another option is to start a new conversation with the number and check the message that appears when starting the conversation.

If the WABA is registered in On-premise API

This is the standard message when starting a conversation with a WABA registered on the On-premise API:

If the WABA is registered in Cloud API

This is the standard message when starting a conversation with a WABA registered on the Cloud API:

Migration Types

When migrating an account, there are the following possibilities:

Partner change (between 360dialog Partners)

To transfer management of an existing WhatsApp Business Account to a new partner, the Partner Change process must be initiated by the client through the 360dialog Client Hub. The change request can then be accepted via the 360dialog Partner Hub notification center. See Partner Change process.

Migrate On-Premise API (alternate BSP) to 360dialog On-Premise API

If the phone number already exists in the On-Premise WhatsApp Business API but is managed by a different BSP, and you would like to transfer it to 360dialog, you should follow these steps.

Migrate 360dialog On-Premise API to 360dialog Cloud API

If you would like to migrate an existing number from 360dialog On-premise hosting to 360dialog Cloud API, please refer to this process.

Migrate Meta or alternate BSP Cloud API to 360dialog On-premise API

The migration from Cloud API to On-premise API is not supported at the moment.

Migrate a phone number from Classic Signup WABA to Embedded Signup WABA

You can migrate numbers onboarded on the deprecated Classic Signup (On Behalf-of) model to Embedded Signup (Shared WABA). For this, please check this process and our support team will assist you.