Pre-Onboarding Preparations

Before You Begin: Please prepare the Following​

Business Email Setup:

If using a company email address to create your 360Dialog account:

• Whitelist the domain @360dialog.com in your email system to ensure you receive communications (e.g., OTPs, confirmations).

• Note: A one-time password (OTP) will be sent to this email for verification. ​

Phone Number Readiness:

Ensure the phone number you’re registering:

• Can receive calls/SMS from international numbers.

• Is physically accessible during onboarding to immediately retrieve the OTP (sent via SMS or voice call).

• Has IVR systems temporarily disabled (if applicable), as IVR may block the OTP delivery. ​

Facebook Business Manager (FBM) Access:

• You must have full admin rights to a Facebook Business Manager account.

You can either:

• Use an existing FBM account where you are an admin, or

• Create a new FBM account during the process.

​Important: You cannot use your agency’s FBM account.