Moving numbers between Business Managers

Number migration between Meta Business Managers is now available.

Prerequisites

• The phone number can not be connected to any active WhatsApp application.

• Display name must be approved and 2FA disabled.

• You must have access to the phone (to receive OTP via SMS or voice).

• The new WABA must already exist (or be created during the process).

• The WABA can’t be used in other client accounts.

1. Create a new WABA

The client can create a new WABA using the requested Meta Business Manager.

Open 360Dialog Client Hub > Details > Phone number > Phone number/WABA migration.

Select "Migrate number between WABAs":

As a Partner, you may assist the client during signup, but should never go through it on behalf of the client. The client needs to use their own 360Dialog Client Hub account under their email address and use their own Business Manager when registering a WABA.

Meta's Embedded Signup window should pop up.

You can either create a new WABA or select an existing WABA.

If you select existing WABA, please make sure the WABA is not used in other client accounts.

The destination WABA can belong to a different Business Manager than the original one. Templates can not be migrated between Business Manager accounts.

To create a new WABA, choose the option "Create a new WhatsApp Business Account" and complete all the required business details in the next step.

2. Create the new WhatsApp Business Profile

Select the option "Create a new WhatsApp Business Profile" and complete all the required business details on the next screen.

Perform OTP Verification via SMS or voice.

3. Exit the Embedded Signup process

Click Finish and return to the 360Dialog Hub.

4. Finish the migration process

Client can verify the successful transfer by reviewing the status of the number in his old WABA in Meta Business Manager. If the status shows "transferred," it worked correctly.

At that point, he can simply delete the number from the old WABA directly within the WhatsApp Business Manager.

The 360Dialog Hub will reflect the new WABA Name on the Details Page after a refresh.