Partner Hub
[For Partners] This page describes the features available in the Partner Hub.
Login
You can log into the Partner account here: https://hub.360dialog.com
WhatsApp Accounts
You can view and manage your clients' WhatsApp Business Accounts directly from your Partner Dashboard.
Integration Settings
Here you can find important integration configuration details and settings.
Partner ID
View and Copy your Partner ID.
Solution ID
Tech Providers must include a valid Meta Solution ID to enable Account Sharing and to host their own Embedded Signup Flow.
Partner Wenhook URL
Partners are required to set a valid webhook URL to receive real-time notifications about important account-related events. These events may include changes to WhatsApp Business Account status, template approvals, messaging limits, and other key actions.
Redirect URL
The Redirect URL defines where a client will be redirected after completing the Integrated Onboarding flow.
Data Storage Region
Configure localized storage for Cloud API numbers
Users
The Partner account owner can add additional users to the account. There are two available roles: Owner and Member.
Owners can manage WhatsApp Accounts and add or manage users.
Members can only manage WhatsApp Accounts.
To remove a user from the account, please contact our Support Team.
Profile
You can manage your company logo and brand name. When clients register a new number through the Integrated Onboarding flow linked to your Partner account, your logo and brand name will be displayed during the process.
Billing Options
You have full control over payment methods, invoicing settings, credit management, and other billing configurations.
Credit Balance
Your credit balance will be consumed from the number's messaging. You can read more about how Meta prices WhatsApp messaging here
Auto-renewal
Auto-renewal automatically sets your funding threshold and top-up amount based on your previous month's conversation volume and spending trends. We recommend keeping this feature enabled to avoid running out of funds and to maintain a consistent funding balance. You can adjust auto-renewal settings at any time by clicking the Modify button.
Invoices
View your latest invoices in this section. You can download PDF copies, make payments, and track your expenses. Edit your invoicing details such as legal name, billing email, address, country and VAT ID.
Add Payment Method
Add a card for payment of Partner Plan fees, License fees and Conversations.
Switching Partner accounts
If you have access to multiple Partner Hub accounts, you can switch between them by clicking the 🔄 icon in top navigation.
Manage Partner Plan
You can manage your Partner Plan from Billing Options > Subscriptions.
Upgrade Partner Plan
You can upgrade your Plan at any time from your Partner Account. Partner Hub > Billing Options > Subscriptions > Upgrade to Premium
Your account will be upgraded immediately and a prorated invoice will be issued for the difference in plan cost for the remainder of the billing period.
Downgrade Partner Plan
To downgrade your Partner plan, please start a chat with our support team.
Cancel Partner Plan
You can cancel your Partner Plan from Billing Options > Subscriptions > Manage > Cancel your Partner Subscription. Refer to our Partner Plan cancellation policy for more details.
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