Messages statuses

Receive double check

The "receive double check" on messages sent by the customer appears when the callback with the received status reaches 360Dialog Webhook and then notifies the WABA. This setting needs to be set up previously for this to work.

The "receive double check" on messages sent by the business appears when the customer’s WhatsApp app receives the message.

Read double check

The read double check on messages sent by the customer appears when the message is marked as read by the business.

The read double check on messages sent by the business appears when the customer’s WhatsApp app is open in the message.

Step 1: Make POST Request to /messages

The message_id used in this API call is the id provided in the Webhook Inbound Notification.

POST /messages
{
  "messaging_product": "whatsapp",
  "status": "read",
  "message_id": "MESSAGE_ID"
  }'

Parameters

Name	Description
messaging_product	Required. Use whatsapp
message_id	Required.
status	Required. Updating status to read is applicable only for incoming messages.

Step 2: Check the API Response

A successful response returns:

null # or { "success" : true }

Typing indicators

Typing indicators allow a business integration to signal that a reply is being composed after an incoming message is received. When triggered, WhatsApp marks the message as read, then displays a typing indicator in the conversation until a response message is sent. If a response message is not sent within 25 seconds, the indicator is automatically dismissed.

Typing indicators are useful when additional processing time is required before sending a response, such as calling external services or performing complex business logic.

Send a typing indicator

POST https://waba-v2.360dialog.io/messages

To send a typing indicator, use the request URL, the following headers, and JSON body.

{ 
   "messaging_product": "whatsapp",
   "status": "read",
   "message_id": "<WHATSAPP_MESSAGE_ID>",
   "typing_indicator": {
     "type": "text"
   }
}

Headers

Name	Value
Content-Type	application/json
D360-API-KEY	Your 360Dialog API key

Request Body

Name	Type	Description
messaging_product*	string	Must be set to "whatsapp".
status*	string	The message must be marked "read" before displaying a typing indicator. Use "read".
message_id*	string	ID of the incoming message to mark as read and send a typing indicator for. Starts with "wamid.".
typing_indicator*	object	An object which contains a "type" key, whose value must be "text".

200: Success

A successful request results in a "success": true response:

{
    "success": true
}