Messages statuses

Receive double check

The receive double check on messages sent by the customer appears when the callback with the received status reaches 360dialog Webhook and then notifies the WABA. This setting needs to be set up previously for this to work.

The receive double check on messages sent by the business appears when the customer’s WhatsApp app receives the message.

Read double check

The read double check on messages sent by the customer appears when the message is marked as read by the business.

The read double check on messages sent by the business appears when the customer’s WhatsApp app is open in the message.

Step 1: Make POST Request to /messages

The message_id used in this API call is the id provided in the Webhook Inbound Notification.

POST /messages
{
  "messaging_product": "whatsapp",
  "status": "read",
  "message_id": "MESSAGE_ID"
  }'

Parameters

Name
Description

messaging_product

Required. Use whatsapp

message_id

Required.

status

Required.

Updating status to read is applicable only for incoming messages.

Step 2: Check the API Response

A successful response returns:

null # or { "success" : true }

[will be deprecated] If the WABA is registered in On-premise API

Step 1: Make PUT Request to /messages

The message_id used in this API call is the id provided in the Webhook Inbound Notification.

PUT /v1/messages/message-id
{
    "status": "read"
}

Parameters

Name
Description

status

Required.

Updating status to read is applicable only for incoming messages.

Step 2: Check the API Response

A successful response returns:

null # or {}

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