Migrate a client to a new Partner (with 360Dialog)

This document describes how to migrate a client, and all their numbers, to a new integration Partner with 360Dialog. (aka: Partner Change)

Clients can request to change from one Partner to another directly in their 360Dialog Client Hub.

Please see how to do this here.

It is only possible to migrate all numbers associated with one account. For example: if you have 3 numbers registered under one WhatsApp Business Account, all 3 numbers will be migrated to the new Integration Partner. It is not possible to migrate only one number.

It is no longer possible to downgrade accounts via Partner Change Request. Once the Partner Change is processed, the number will be transferred to the new partner account with the existing subscription plan or a higher one. To downgrade a plan after a number is migrated, clients must reach out to our Support Team for assistance.

After the client requests the change, you will receive a notification in your dashboard. Simply click on the notification to accept the request. The account will be migrated to your Partner Hub automatically after accepting the request.

Your client receives a notification when the Partner Change is executed and they can see the status in their panel.

Auto-approval

You can set up auto-approval for each incoming request.

PATCH https://hub.360dialog.io/api/v2/partners/{partner_id}/settings/partner_change_request

Request example

curl --request https://hub.360dialog.io/api/v2/partners/{partner_id}/settings/partner_change_request --header 'Authorization: ' --header 'Content-Type: application/json' --data '{ "auto_approve": "true" }'

200: OK

{
  "auto_approve": true
}