Partner Change
This document explains how to change your Software integration Partner
At present, a WABA number can only be associated with one Partner at any one time.
You can see your current integration Partner by navigating to your Profile > Organization Settings
You can request to change your Partner at any time by following the steps below.
It is only possible to migrate ALL numbers associated with 1 account. For example: if you have 3 numbers registered under 1 WhatsApp Business Account, all 3 numbers will be migrated to the new Integration Partner. It is not possible to migrate 1 number and leave the remaining numbers with the current integration Partner.
- 1.Go to Profile > Organization Settings > Request partner change
- 2.Enter the Partner ID of your Destination Partner (If you do not know the ID of your Destination Partner, please contact them directly request it).
- 3.Click Continue to next step
- 4.Confirm terms > Submit Partner Change Request
In some cases, where your new Integration Partner will require a Payment Method to be added before you can proceed.
Your new (destination) Partner will receive a Notification about your Change Request. They must approve / accept your incoming change request from their 360dialog Partner Hub.
If your Partner Change Request is Pending for longer that 24 hours - please contact your new Partner and ask them to approve the incoming request.
Last modified 2mo ago