Partner Change

This document explains how to change your Software integration Partner


At present, a WABA number can only be associated with one Partner at any one time.
You can see your current integration Partner by navigating to your Profile > Organization Settings

Request Partner Change

You can request to change your Partner at any time by following the steps below.
It is only possible to migrate ALL numbers associated with 1 account. For example: if you have 3 numbers registered under 1 WhatsApp Business Account, all 3 numbers will be migrated to the new Integration Partner. It is not possible to migrate 1 number and leave the remaining numbers with the current integration Partner.
  1. 1.
    Go to Profile > Organization Settings > Request partner change
  2. 2.
    Enter the Partner ID of your Destination Partner (If you do not know the ID of your Destination Partner, please contact them directly request it).
  3. 3.
    Click Continue to next step
  4. 4.
    Confirm terms > Submit Partner Change Request

Confirm Payment Method

In some cases, where your new Integration Partner will require a Payment Method to be added before you can proceed.

New Partner Approval

Your new (destination) Partner will receive a Notification about your Change Request. They must approve / accept your incoming change request from their 360dialog Partner Hub.
If your Partner Change Request is Pending for longer that 24 hours - please contact your new Partner and ask them to approve the incoming request.