Direct-Paid Invoicing
What to expect from 360Dialog Direct-Paid Invoicng
Direct-Paid Monthly Invoices
In the Direct-Paid Billing model, 360Dialog invoices your clients directly for WABA-level costs. As a Direct-Paid partner, you only receive a monthly Partner Plan invoice.
Monthly Invoices on Direct-Paid
> Clients
License Invoice
1st of each month
Monthly license fee per active number
License Invoice – New Numbers
Anytime during the month
Pro-rated license fees for numbers onboarded mid-month
Prepayment Invoice for Usage Cost
End of the Month
Funds added to Credit Balance for messaging costs
> Partners
1st of each month
Growth (€500/$500) or Premium (€1000/$1000)
Covers access to the 360Dialog Partner Platform, features, and support
Access & Pay Invoices
> Clients
Invoices can be managed in the "Invoices" section of the Client Hub
Prepayments can be managed in the "Funds" section of the Client Hub
> Partners
Invoices can be managed in the "Invoicing" section of the Partner Hub
Partners do not receive client invoices under this model but can monitor client usage and billing status in the Partner Hub.
Payment Methods & Fees
Credit/Debit Card
✅ Yes
✅ Yes
4%
PIX (Brazil)
✅ Yes
❌ No
No fee
Boleto (Brazil)
✅ Yes
❌ No
No fee
Payment Failures & Service Suspensions
To avoid service interruptions, it is essential that Direct-Paid Clients & Partners actively monitor their chosen payment methods.
Ensure that:
Sufficient funds are always available for upcoming invoices and usage costs.
Credit/debit cards used for billing are valid and not approaching expiration.
Any daily or monthly spending limits on cards or accounts do not block invoice or usage charge payments.
If payments fail, services may be suspended automatically until the outstanding balance is settled.
Blocking Outbound Messages
Client Credit Balance ≤ 0.00
Client Licence Invoice not paid upon receipt
Blocking Onboarding New Clients
Partner Plan Invoice not paid upon receipt
Once payments have been received and applied, messaging & system services resume automatically—no further action is required.
Need Help?
If you have any questions about our billing models or are unsure about your monthly invoicing, please reach out to our Support Team.
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