Partner-Paid

What to expect from the 360Dialog Partner-Paid billing model

As a 360Dialog Partner in the Partner-Paid billing model, you are responsible for all financial obligations generated by each WhatsApp Business Account (WABA) under your Partner Hub ID.

This means:

• You receive invoices for all costs directly from 360Dialog.

• You are responsible for billing your own clients.

• You can set pricing, bundle services, and fully own the commercial relationship with your clients.

Monthly Billing

Cost Type	Description	Cost per Month
Partner Plan	Platform access fee	Growth = €500 / $500 Premium = €1,000 / $1,000
License Fees	Hosting fees per number	Regular = €25 / $25 Premium = €49 / $49 Higher Throughput = €249/$249
WhatsApp Usage Costs	Charged per delivered template message	Varies by category, country, and volume tier

Invoices

Invoice Type	When Sent	What It Covers
License Fee Invoice + Partner Plan	1st of each month	Monthly license fees for all numbers under your Partner Hub ID plus the Partner Plan fee
License Fee Invoice for New Numbers	End of each month	Pro-rated license fees for numbers onboarded mid-month
Prepayment Receipt	Anytime during the month	Funds added to the Credit Balance to cover messaging usage
Month Closing Invoice	Beginning of each month	Final reconciliation of the previous month including usage, prepayments, refunds, and outstanding amounts

Reports

Alongside your monthly invoices, you receive detailed usage reports to support cost tracking and reconciliation.

1. WhatsApp Usage Summary by WABA A monthly breakdown of all billable messages by WABA, grouped by category (Marketing, Utility, Authentication) with total counts and associated costs.

2. Daily Message Counts per Number Daily delivered message volumes per phone number, separated by category.

These reports are delivered to the billing email saved to the Hub.

Subscription Billing Rules

If a channel is added during the month, a pro-rated charge is applied for the remaining days of that month. A full monthly licence fee is billed starting from the next month.

When a subscription is cancelled, the number remains active and accessible until the end of the current month. Billing stops from the following month.

Our agreements are designed to be clear, transparent, and fair. While we value all our partner relationships, 360Dialog is not responsible for managing the financial position of your business. Please ensure all payments are made within the agreed terms to avoid service disruptions.