Partner-Paid Invoicing

What to expect from 360Dialog Partner-Paid Invoicng

Partner-Paid Monthly Invoices

Invoice Type	When Sent	What It Covers
License Invoice + Partner Plan	1st of each month	Monthly license fees for all numbers added to your Partenr Hub ID + Partner Plan
License Invoice – New Numbers	End of each month	Pro-rated license fees for numbers onboarded mid-month
Prepayment Invoice	Anytime during the month	Funds added to Credit Balance for messaging costs
Month Closing Invoice	Beginning of each month	Final reconciliation of previous month’s usage, prepayments, refunds, and outstanding amounts

Monthly Reports

Along with monthly invoices, we send detailed usage reports to help you track and reconcile costs:

• WhatsApp Usage Summary by WABA – Monthly breakdown of total billable messages by category (Marketing, Utility, Authentication), with associated costs per WABA.

• Daily Message Counts per Number – Daily delivered message volumes per phone number, broken down by template category.

How To Access & Pay Invoices

To pay a License Invoice:

1. Log in to the Partner Hub

2. Go to "Unpaid Invoices"

3. Select "Pay Invoice" and enter card details

To add funds to the Credit Balance for conversation usage:

1. Log in to the Partner Hub

2. Go to "Billing"

3. Click "Add to Credit Balance"

4. Enter the amount and confirm payment

Payment Methods & Fees

Payment Method	Processing Fee
Credit/Debit Card	4%
PIX (Brazil)	No fee
Boleto (Brazil)	No fee

Payment Failures & Service Suspension

To avoid service interruptions, it is essential that Partners actively monitor their chosen payment methods.

Please ensure that:

• Sufficient funds are always available for upcoming invoices and usage costs.

• Credit/debit cards used for billing are valid and not approaching expiration.

• Any daily or monthly spending limits on cards or accounts do not block invoice or usage charge payments.

If payments fail, services will be suspended automatically until the outstanding balance is settled.

Blocking Outbound Messaging

1. Credit Balance ≤ 0.00

2. Licence Invoice not paid upon receipt

Blocking Onboarding New Clients

1. Partner Plan not paid upon receipt

Once payments have been received and applied, messaging & system services resume automatically—no further action is required.

Continue to the next section to find out about the Direct-Paid Billing model.