Invoicing

What to expect from 360Dialog Direct-Paid Invoicing

In the Direct-Paid Billing model, 360Dialog invoices your clients directly for WABA-level costs. As a Direct-Paid partner, you only receive a monthly Partner Plan invoice.

Monthly Invoices

Clients

Invoice Type	When Sent	What It Covers
License Fee Invoice	1st of each month	Monthly license fee per active number
License Fee Invoice – New Numbers	Anytime during the month	Pro-rated license fees for numbers onboarded mid-month
Prepayment Invoice for Usage Cost	End of the Month	Funds added to Credit Balance for messaging costs

Partners

Invoice Type	When	What It Covers	Notes
Partner Plan	1st of each month	Growth €500/$500 Premium €1000/$1000	Covers access to the 360Dialog Partner Platform, features, and support

Access & Pay Invoices

Clients

• Invoices can be managed in the "Invoices" section of the Client Hub

• Prepayments can be managed in the "Funds" section of the Client Hub

Partners

• Invoices can be managed in the "Invoicing" section of the Partner Hub

Partners do not receive client invoices under this model but can monitor client usage and billing status in the Partner Hub.

Payment Methods & Fees

Payment Method	Partners	Clients	Processing Fee
Credit/Debit Card	✅ Yes	✅ Yes	4%
PIX (Brazil)	✅ Yes	❌ No	No fee
Boleto (Brazil)	✅ Yes	❌ No	No fee

Payment Failures & Service Suspensions

To avoid service interruptions, it is essential that Direct-Paid Clients & Partners actively monitor their chosen payment methods.

Ensure that:

• Sufficient funds are always available for upcoming invoices and usage costs.

• Credit/debit cards used for billing are valid and not approaching expiration.

• Any daily or monthly spending limits on cards or accounts do not block invoice or usage charge payments.

If payments fail, services may be suspended automatically until the outstanding balance is settled.

Blocking Outbound Messages

• Client Credit Balance ≤ 0.00

• Client Licence Invoice not paid upon receipt

Blocking Onboarding New Clients

• Partner Plan Invoice not paid upon receipt

Once payments have been received and applied, messaging & system services resume automatically—no further action is required.

Need Help?

If you have any questions about our billing models or are unsure about your monthly invoicing, please reach out to our Support Team.