Managing Payments

Credit card is currently the only supported payment method in the Partner Hub. To ensure uninterrupted service, you should add a valid credit card to your Hub account as soon as onboarding is complete

Payment Method	Processing Fee
Credit or Debit Card	4 %
PIX (Brazil)	No fee
Boleto (Brazil)	No fee

Add a Credit Card

1. Log in to the Partner Hub.

2. Open Billing Options in the left menu.

3. Select the Configuration tab.

4. Under Payment Method, click Edit.

5. Enter your card details and click Continue to save.

Change or Set a Default Credit Card

The Hub does not currently allow you to change the default credit card directly. Any new card you add appears last in the list and cannot be set as the primary card in the interface.

If you need your default card updated:

1. Contact Support.

2. Request that the default card be changed.

3. Provide the details of the card that should become the default.

Invoicing Support will update the default card if the request is eligible.

Remove a Credit Card

A card can only be removed when both of the following conditions are met:

• All WhatsApp numbers on the account have been cancelled. • No open invoices or unpaid usage charges remain.

If these conditions apply:

1. Contact Support.

2. Request that the payment method be removed.

Invoicing Support will remove the card when the account is eligible.

Payment Failures

To avoid service interruptions, ensure that your stored payment method is valid and functional. This includes checking that: • Your card has enough available funds for invoices and usage. • Your card is not approaching expiration. • Bank or card limits do not block payments.

Service Suspensions

Outbound messaging may be blocked when: • The Credit Balance is zero or below. • A Licence Fee Invoice remains unpaid.

Onboarding new clients may be blocked when: • The Partner Plan is left unpaid.

Access and Pay Invoices

1. Log in to the Partner Hub.

2. Go to Unpaid Invoices.

3. Select Pay Invoice.

4. Enter your card details and confirm payment.

Add Funds to Credit Balance

1. Log in to the Partner Hub.

2. Go to Billing.

3. Click Add to Credit Balance.

4. Enter the amount and confirm the payment.

When the necessary payments are completed and applied, messaging and system access resume automatically.