Auto-Renewal & Manual Top-Ups

To avoid service disruptions, 360Dialog provides two methods to manage your usage balance

Auto-Renewal

Auto-Renewal automatically charges your saved payment method and adds funds to your usage balance when it drops below a predefined threshold limit.

Why Enable Auto-Renewal

• Prevents message delivery interruptions due to low balance

• Reduces manual monitoring

• Ensures continuity for clients

• Each top-up creates a prepayment invoice (not a usage charge)

Manage Settings

Auto Renewal is turned ON, and unless previously configured, your first message sent will trigger the default setup

Setting	Default Value
Threshold Limit	€200
Auto-Top-Up Amount	€100

To view or change your settings:

Billing Options → Overview → Auto-Renewal → Modify

From here, you can:

• Enable or disable auto-renewal

• Set your threshold limit

• Define your auto-top-up amount

Choosing a Suitable Auto-Renewal Amount

To avoid excessive invoice generation, do not set very low top-up amounts.

We recommend estimating your auto-renewal amount based on typical usage:

Usage Pattern	Suggested Estimate
Stable usage	Monthly average
Fluctuating usage	Weekly or last 15 days usage

Example: If your average usage is $/€2,000/month:

• Set Threshold = $/€200

• Set Auto-Top-Up Amount = $/€2,000

This minimises the number of top-ups and keeps invoicing clean.

What Happens If the Balance Reaches Zero?

Scenario	Result
Auto-Renewal enabled	A top-up is triggered automatically; service continues
Auto-Renewal disabled	Messaging pauses until manual top-up is completed
Balance drops below zero	A top-up may still occur based on last saved settings (even if disabled)

Manual Top-Ups

You can add funds manually at any time.

How to Top Up:

Billing Options → Overview → Credit Balance → Add Credit to Balance

1. Select the amount

2. Choose payment processor (if applicable)

3. Complete checkout

Funds are credited immediately upon successful payment.

Refunds of Unused Balance

Refunds are available on request.

Processing Time: Usually within 7 business days If delayed, please contact Support

How to Request a Refund:

Billing Options → Overview → Credit Balance → Refund Account Funds

Invoice Visibility

Every auto-renewal or manual top-up generates a separate prepayment invoice.

Where to find it:

Billing Options → Invoices

These invoices:

• Reflect funds added to your balance

• Are not charges for messaging usage

• Messaging costs continue to be deducted in real time from your balance