How to start using Basic Plan
Get Started
If you haven't partnered with 360dialog yet, please review our Partnership Program for details.
If you're already a 360dialog Partner and wish to access the Basic Plan hosted on the Cloud API, please proceed by following the outlined steps below.
Should you have any queries, please consult our documentation guidelines or refer to this document. For additional assistance, don't hesitate to reach out to our Support Team.
1. Preparation: Enable and Test Cloud API
Begin by reviewing our integration documentation.
The limitation of Cloud API with Turkish Phone Numbers will be lifted in May, 2024.
More details on the specific date will be provided soon.
2. Reach out to our Support Team for Cloud API Enablement
Once you're familiar with how Cloud API requests are structured, reach out to our Support Team to enable the Cloud API in your Partner Hub. This means that once Cloud is enabled in a Partner Hub, every new number (created from scratch or migrated) will be automatically hosted in the Cloud API.
How to onboard numbers On-premise after Cloud API enablement?
To onboard an On-premise number instead of a Cloud number, include the "hosting_type=onpremise" query parameter in the connect button's URL, as detailed in the documentation below.
Because Basic Plan only allows for Cloud API, if the hosting_type is set as onpremise and the plan_selection is set to basic, it will default to regular automatically.
3. Make sure your integration is ready to handle Cloud API requests
Ensure that your integration is all set to handle Cloud API requests effectively before enabling or changing the hosting type of more numbers.
Migrating existing numbers to Basic Plan
Upon the activation of the Cloud API for your Partner hub, you can initiate change the hosting type of a testing number first.
Following the successful migration of the number, it's important to confirm that your integration is accurately configured for a seamless migration experience.
1. Change hosting type to Cloud API
Make sure you go through the preparation checklist first to prevent issues after hosting type change.
Once your integration is ready, you can change the hosting type of the remaining numbers to the Cloud API in two ways:
Option 1: Change Hosting Change manually via Partner Hub
If you prefer a manual approach, you have the option to do so via the Partner Hub. See the full process here.
Option 2: Bulk Hosting Type Change with 360dialog
Reach out to our Support Team to schedule a bulk change on a specific date and time.
2. Change subscription plan
Once all your desired numbers are migrated to the Cloud API, use the Change plan button to update the subscription plan.
Registering new numbers in Basic Plan
1. Select the correct subscription plan during new onboardings
If your Partner Account is enabled for tiered pricing, the default plan will be the regular Plan. Please ensure to select the correct parameter to onboard numbers to the desired plan type.
Effective January 2024, 360dialog will not issue billing correction notes due the misuse of the plan_selection parameter and charges will be applied in accordance with the agreed-upon financial terms and the parameters used during onboarding.
The plan_selection parameter should be set as "Basic" for numbers to be onboarded in the Basic Plan.
Last updated
