How to start using Basic Plan
Last updated
Last updated
If you haven't partnered with 360dialog yet, please review our Partnership Program for details.
If you're already a 360dialog Partner and wish to access the Basic Plan hosted on the Cloud API, please proceed by following the outlined steps below.
Should you have any queries, please consult our documentation guidelines or refer to this document. For additional assistance, don't hesitate to reach out to our Support Team.
Begin by reviewing our integration documentation.
As of May 15, 2024, Türkiye is no longer restricted for Cloud API business messaging. Cloud API businesses can now initiate conversations and receive messages from WhatsApp users with Turkish numbers.
Once you're familiar with how Cloud API requests are structured, reach out to our Support Team to enable the Cloud API in your Partner Hub. This means that once Cloud is enabled in a Partner Hub, every new number (created from scratch or migrated) will be automatically hosted in the Cloud API.
To onboard an On-premise number instead of a Cloud number, include the "hosting_type=onpremise" query parameter in the connect button's URL, as detailed in the documentation below.
Because Basic Plan only allows for Cloud API, if the hosting_type is set as onpremise and the plan_selection is set to basic, it will default to regular automatically.
Ensure that your integration is all set to handle Cloud API requests effectively before enabling or changing the hosting type of more numbers.
Upon the activation of the Cloud API for your Partner hub, you can initiate change the hosting type of a testing number first.
Following the successful migration of the number, it's important to confirm that your integration is accurately configured for a seamless migration experience.
Make sure you go through the preparation checklist first to prevent issues after hosting type change.
Once your integration is ready, you can change the hosting type of the remaining numbers to the Cloud API in two ways:
If you prefer a manual approach, you have the option to do so via the Partner Hub. See the full process here.
See our documentation to schedule a bulk change on a specific date and time.
To downgrade the subscription plan for a number, please reach out to our Support Team.
If your Partner Account is enabled for tiered pricing, the default configuration will be the regular Plan. Please ensure to input the correct parameter in your Integrated Onboarding flow to onboard numbers to the desired plan type.
Effective January 2024, 360dialog will not issue billing correction notes due the misuse of the plan_selection parameter and charges will be applied in accordance with the agreed-upon financial terms and the parameters used during onboarding.
The plan_selection parameter should be set as "basic" for numbers to be onboarded in the Basic Plan.
