Benefits for Partners
Last updated
Last updated
We offer two Plans: Growth and Premium. See details below:
| Benefits | Growth (500 EUR/USD month) | Premium (1000 EUR/USD month) |
|---|---|---|
Exclusive Content Get access to exclusive information, webinars and content to always stay up to date on WhatsApp ecosystem changes. | ✅ | ✅ |
Support Chat Escalation We are providing you with the ability to escalate support cases and request top priority and urgency for specific issues, subject to a limited number of escalations per month. | ✅ | ✅ |
Technical Account Manager Access to a dedicated Technical Account Manager for support on required projects and topics. | ✅ (Community) | ✅ (Dedicated) |
Meta Incentives and Commercial Benefits We will extend access to exclusive Meta Beta programs and other commercial benefits. | ✅ | |
Lead Referral Program You will be assigned leads based on your solutions and expertise as they come into 360dialog. | ✅ | |
Current WABA Price Guarantee (Lifetime) You are guaranteed that your current WABA pricing will remain unchanged indefinitely. | ✅ |
Partners will be onboarded to the appropriate plan based on their monthly license fees by December 1st. Those generating more than 500 in license fees will be automatically assigned to the Premium plan, while all others will be assigned to the Growth plan.
If you’d like to discuss or select a plan that aligns best with your business needs, please fill this form out before December 1, 2024.
The Ticket Support section in the Hub navigation bar will be deactivated on November, 2024. You can reach out to our Support Team in the Support Widget.
Our Support Team is available through the Support Widget.
Support availability: Monday to Sunday - 24 hrs.
We offer Partner and Client Support in the following languages: English (primary), Brazilian Portuguese, German, Spanish and Russian.
Our Support Team is available 24/7 and will provide you with a first response.
First responses = First investigation done. We will provide a meaningful update about your issue. It is not an auto-reply.
Support requests sent via our website contact form or email will be assigned a first response time of <24 hours.
When a support case is raised, we will assign a severity level based on the various factors including the affected service, impact and availability of workarounds. Cases will be prioritized internally according to severity.
| Severity | Description | Examples |
|---|---|---|
1 | A critical incident with very high impact. |
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2 | A major incident with significant impact |
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3 | A minor incident with moderate to low impact |
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Premium Support is included in the Premium Package for the WABA.
Premium Partners have access to a dedicated Technical Account Manager who will provide tailored support for specific projects and topics. With their expertise, Partners receive personalized assistance to help to navigate technical challenges and ensure the success of their initiatives.
For any errors or troubleshooting, no escalation or problem solving is possible without a chat opened with the Support Team first.
Depending on your Partner Plan, you are be able to escalate chat and ask for top priority and urgency in specific issues, but only if:
If the Partner shares the chat number for reference
This will ensure that this issue will be put at the top of the list to all our support teams, ensuring faster response time and escalations.
360dialog Partners have exclusive access to WhatsApp features still not launched to the public, which are available in the form of beta projects.
We invite all Partners to express interest in any betas of their preference. Premium Partners will be constantly communicated of new betas available.
To be enrolled in a Beta, we require:
Betas are available in form of projects, which means that they need to have a launch date defined from the start.
The maximum launch date possible is 4 weeks after the first client has been enabled to use the feature. This means that a use case needs to be live on this timeframe.
Partners who do not meet the defined launch date will be banned from participating in future Beta programs.
Partners cannot enroll their own WABAs (under the name of the Partner company) or test WABAs in Betas. Only live clients with predefined use cases to be launched will be enrolled.
Product teams should not work on developing new features based on new betas - these should only be considered after at least 3 clients with real use cases already using the feature.
This means that for a new beta, clients should be enabled and managed manually. Full integration to make the feature scalable should only start after these clients are using it successfully, with validated use cases.
To support partners during onboarding and integration testing, we offer all partners a 100% subscription fee discount for 1 number for 1 calendar month. The offer is subject to the following terms:
You must be a signed integration Partner of 360dialog
The number must be provided by you. 360dialog do not provide numbers
The number but be registered for the WhatsApp API via the integrated onboarding flow
The number must be registered on Cloud API
The free period is not transferable between months or numbers (ie: you cannot apply 14 days discount on number A and the remainder on number B)
Conversations fees are not covered during the period and are billed according to the standard rates
To avail of this offer please contact our support team and specific the number you wish to apply to apply the discount. We will then apply a 100% discount on the specified number for the period.
Please note that the free month is different from the 360dialog Sandbox which is open to the public and can be used at any time for testing purposes.
