Messages statuses

Receive double check

The receive double check on messages sent by the customer appears when the callback with the received status reaches 360dialog Webhook and then notifies the WABA. This setting needs to be set up previously for this to work.

The receive double check on messages sent by the business appears when the customer’s WhatsApp app receives the message.

Read double check

The read double check on messages sent by the customer appears when the message is marked as read by the business.

The read double check on messages sent by the business appears when the customer’s WhatsApp app is open in the message.

Step 1: Make POST Request to /messages

The message_id used in this API call is the id provided in the Webhook Inbound Notification.

POST /messages
{
  "messaging_product": "whatsapp",
  "status": "read",
  "message_id": "MESSAGE_ID"
  }'

Parameters

Name	Description
messaging_product	Required. Use whatsapp
message_id	Required.
status	Required. Updating status to read is applicable only for incoming messages.

Step 2: Check the API Response

A successful response returns:

null # or { "success" : true }

[will be deprecated] If the WABA is registered in On-premise API

If you are using On-Premise API, remember that it is being discontinued by Meta. No new signups will be allowed with this type of integration from May 15, 2024.

Numbers registered before this date will still be supported, but should start planning a change of hosting type as soon as possible.

Step 1: Make PUT Request to /messages

The message_id used in this API call is the id provided in the Webhook Inbound Notification.

PUT /v1/messages/message-id
{
    "status": "read"
}

Parameters

Name	Description
status	Required. Updating status to read is applicable only for incoming messages.

Step 2: Check the API Response

A successful response returns:

null # or {}