How to configure and test

Configuration Steps

Businesses with shared WABAs can configure it in the WhatsApp Manager for any phone number as follows:

1

Navigate in the WhatsApp Manager within the Business Manager.

2

Go to Account Tools > Phone Numbers.

3

Click on Settings (gear icon:) next to the phone number you want to configure.

4

Find "Conversational Components" under Automations and toggle the "Welcome Messages" switch to turn the feature on.

Testing

To test conversational components once they have been configured, open the WhatsApp App and open a chat with your business phone number.

For welcome messages and ice breakers, if there is already a chat thread going with the business phone number, you must first delete the chat thread:

1

Open the thread in the WhatsApp client.

2

Tap the business phone number's profile

3

Tap Clear Chat > Clear All Messages.

4

Return to the (now empty) chat thread.

You can then send a message to the business phone number, which should trigger the request_welcome webhook.