API Keys

This page describes API Key management using the 360dialog Hub.

API keys are necessary for using the 360Dialog API. API keys are generated per phone number.

Who can generate an API key?

The ability to generate an API key depends on the phone number's payment method and the Partner's access to that number.

360Dialog direct clients

• Can manage their API Key in the 360Dialog Hub at anytime

Partner´s clients

• Can manage their API Key on their own just in case the payment method is "direct payment" and the Partner Access is removed

Your integration partner is responsible for creating the API Key. If you need to reclaim your API key, please contact your Integration Partner.

How to Generate an API Key

After successful onboarding, the "Generate API Key" option will be enabled, depending on the onboarding type.

For safety reasons, the API key will show up only once. Make sure to store the key in a safe place before closing the window.

Generating a new API key will revoke all existing API keys.

1

Open Client Hub.

2

In the Channels section, click the channel for which the API key needs to be created.

3

Go to the API Settings section and click the three dots, then click "Generate new API Key".

4

Type GENERATE to confirm the API Key creation, then click "Generate new API key".

Partner-generated API keys

During onboarding, partner access is granted upon acceptance of the terms.

Once the number is connected, the integration partner is responsible for creating the API Key, and the client can´t do this. The client will see the note Managed by partner.

How to check & manage Partner Access

Partner Access can be checked in the 360dialog Hub → Channels → Exact Channel → API Settings.

Clients can toggle the Partner Access at anytime. Please be aware that once the Partner Access is removed, the integration may not work as expected.