Funds

This page describes how to manage funds for WhatsApp messaging.

Template messages consume prepaid funds. Each registered phone number must maintain a positive balance to initiate message delivery via the WhatsApp Business Platform.

Learn more about free vs billed messages

You can access the Funds page from Profile > Funds

The Funds page displays your account’s current balance, representing the amount available for message delivery and template usage across all connected phone numbers. It also provides a balance breakdown by phone number, allows you to add funds, and enables you to configure or manage Auto-Renewal settings for specific phone numbers.

Balance Breakdown

You can review your balance for each phone number in the account

• The total balance appears at the top of the page.

• Each phone number’s balance is shown in the breakdown list.

• When you hover over the pie chart, the percentage contribution of each phone number is displayed.

This helps you identify which numbers are consuming balance and plan top-ups accordingly.

Auto-Renewal

The Auto-Renewal feature automatically renews the usage balance to prevent service interruptions. On the Funds page, Auto-Renewal can be enabled or disabled, the threshold level adjusted, and the top-up amount set or updated.

When the balance falls below the threshold, the system automatically adds the configured top-up, which becomes available immediately. Each auto top-up generates a separate invoice, which can be found in the Invoices section.

Feature	What It Does	Default Setting	Top-up Source
Balance Top-Up	Automatically adds prepaid funds to the balance	ON - adjust at any time	Saved Payment Method

Default Configuration	Result
Threshold: €10	Auto-Top-Up triggers when the balance reaches €10 or less.
Top-Up Amount: €50	€50 is automatically added to the balance.

Auto-Renewal Settings

Manage Funds, select the channel, and configure Auto-Renewal settings.

Action	Description
Enable / Disable Auto-Renewal	Turn automatic balance replenishment ON or OFF.
Edit Threshold	Choose the minimum balance level that triggers auto-top-up.
Edit Amount	Define how much to add each time the threshold is reached.

If the balance reaches 0.00, outbound messaging is stopped until the balance is topped up.

Negative Balance If the balance drops below 0.00, an automatic top-up occurs according to Auto-Renewal settings, even when it is turned OFF.

Disable Auto-Renewal

If Auto-Renewal is turned off, account holders must monitor the usage balance manually.

• When the balance reaches zero, outbound messaging pauses until a manual top-up is processed.

• If the balance drops below zero, an automatic top-up may still occur according to the last saved Auto-Renewal settings (even when disabled) to prevent service suspension.

Add Funds Manually

You can add one-off funds manually at any time.

1

Click Manage Funds

2

Select the phone number to add funds to

3

Select Add funds to this number with a one-off charge

4

Enter the desired funding amount

5

Confirm checkout

The amount will be added to the phone number's balance immediately after payment.

Refund Balance

Refunds can be initiated at any time from the Funds page:

1

Click Manage Funds

2

Select the phone number to refund funds from

3

Select Refund account funds

4

Confirm the refund request

Refunds are typically processed within 7 business days.