Funds
Learn how to manage your account balance and configure auto-renewal options
Funds are used when sending template messages. Each phone number must have a positive balance to send messages on the WhatsApp Business API. More information on per-message pricing can be found below:
Free vs Billed MessagesThe Funds page displays your account’s current total balance, shown in the currency selected in your Business Manager. This reflects the amount available for message delivery and template usage across all connected phone numbers. The Funds page additionally displays Auto-Renewal settings, which you can configure to your liking.
You can get to the Funds page by clicking on the Profile button from the top-right corner, and selecting Funds from the dropdown:
Balance Breakdown
You can review your balance at both the account level and the individual phone number level.
The total balance appears at the top of the page.
Each phone number’s balance is shown in the breakdown list.
When you hover over the donut chart, the percentage contribution of each phone number is displayed.
This helps you identify which numbers are consuming balance and plan top-ups accordingly.
Auto-Renewal
To prevent service interruptions, 360Dialog automatically renews the usage balance through the Auto-Renewal feature in the 360Dialog Hub. On the Funds page, you can:
Enable or disable auto-renewal
Adjust the threshold level
Set or update the top-up amount
Balance Top-Up
Automatically adds prepaid funds to the usage balance
ON - adjust at any time
Payment method saved to the Hub
How Auto-Renewal Works
When the usage balance is lower than the set threshold, the system automatically adds a top-up amount to keep messaging active.
The new balance becomes available immediately after the transaction is successful.
Each auto top-up generates a separate invoice, visible in the Invoice section of the Client Hub.
Threshold: €10
Auto-Top-Up triggers when the balance reaches €10 or less.
Top-Up Amount: €50
€50 is automatically added to the balance.
Manage Auto-Renewal Settings
Manage Funds, select the channel, and configure Auto-Renewal settings.
Enable / Disable Auto-Renewal
Turn automatic balance replenishment ON or OFF.
Edit Threshold
Choose the minimum balance level that triggers auto-top-up.
Edit Amount
Define how much to add each time the threshold is reached.
If funds reach zero, outbound messaging pauses until a top-up is processed.
If the balance drops below zero, an automatic top-up occurs according to Auto-Renewal settings, even when it is turned OFF.
Auto-Renewal Disabled
If Auto-Renewal is turned off, account holders must monitor the usage balance manually.
When the balance reaches zero, outbound messaging pauses until a manual top-up is processed.
If the balance drops below zero, an automatic top-up may still occur according to the last saved Auto-Renewal settings (even when disabled) to prevent service suspension.
How to Manage Funds
Add Funds Manually
Manual top-ups can be initiated at any time from the Funds page:
Click the "Manage Funds" button
The "Manage Funds" button is located on the top-right corner of the Funds page.
Select the phone number to add funds to
Make sure to have "Add funds to this number with a one-off charge" selected, then click "Continue to next step":
Choose the amount to add
Confirm checkout
The selected amount will be added to the phone number's balance immediately after payment.
Refund Balance
Refunds can be initiated at any time from the Funds page:
Click the "Manage Funds" button
The "Manage Funds" button is located on the top-right corner of the Funds page.
Select the phone number to refund funds from
Click "Refund account funds"
Confirm the refund request
Refunds are typically processed within 7 business days.
If a refund takes longer, please contact Support for assistance.
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