> For the complete documentation index, see [llms.txt](https://docs.360dialog.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.360dialog.com/docs/hub/funds.md).
# Funds
The Funds section in the 360dialog Hub provides a centralised view to monitor and manage credit balances for each WhatsApp channel. Applicable messaging and calling charges are deducted from the channel balance according to Meta's pricing rules.
To avoid interruptions to chargeable messaging and calling services, each registered phone number should maintain a sufficient credit balance.
Messaging and calling charges are deducted from the channel balance when paid messages are sent or calls are initiated.
To ensure uninterrupted service, each registered phone number must maintain a positive balance.
If a channel balance reaches 0.00, outbound messaging and calls are suspended until additional funds are added.
| Balance Status | System Behavior |
| ---------------- | ------------------------------------------------------------------------------ |
| Positive Balance | Messaging continues normally, with costs deducted in real time |
| Zero Balance | Outbound activity stops until the balance is topped up |
| Negative Balance | The system may trigger an automatic top-up to replenish the balance above zero |
### Auto-Renewal
Auto-Renewal is a continuous monitoring feature designed to prevent service interruptions by automatically adding funds before the balance is depleted.
When enabled:
* The system continuously monitors the channel credit balance
* When the defined threshold is reached, a top-up is automatically triggered
* The top-up amount is charged to the primary payment method
This feature reduces the need for manual balance management and helps ensure uninterrupted messaging and calling services.
### Configure Auto-Renewal
{% stepper %}
{% step %}
Navigate to Funds in the 360Dialog Hub and toggle Auto-Renewal.
{% hint style="info" %}
If Auto-Renewal is off, top-ups must be managed manually. Add funds when the balance runs low to continue paid conversations and calls.
We recommend enabling Auto-Renewal to avoid running out of funds.
{% endhint %}
{% endstep %}
{% step %}
Once enabled, configure the Threshold and Amount, then save.
{% endstep %}
{% endstepper %}
The Auto-Renewal Threshold is the selected low-balance trigger point that initiates a top-up. Enter the amount of funds to add to the channel.
{% hint style="info" %}
The Threshold also sets the low-balance email alert. When the channel balance falls below the Threshold, an email alert is sent.
{% endhint %}
{% hint style="info" %}
Configure each channel carefully. Set the Amount higher than the Threshold to avoid multiple payment triggers.
Emergency top-ups may apply if the balance drops below zero, even when Auto-Renewal is turned off.
{% endhint %}
### Add Funds Manually
Top up the balance for each channel at any time:
{% stepper %}
{% step %}
Navigate to Funds in the 360Dialog Hub and click Manage Funds.
{% endstep %}
{% step %}
Select a number from the list and continue.
{% endstep %}
{% step %}
Choose Add Funds.
{% endstep %}
{% step %}
Enter the amount of funds to add to the channel. Choose the current payment method or add a new one.
{% endstep %}
{% step %}
Confirm the checkout to charge the card.
{% endstep %}
{% endstepper %}
{% hint style="info" %}
Funds will be added to the balance immediately upon successful payment.
{% endhint %}
### Request a Balance Refund
Balance refunds can be initiated at any time:
{% stepper %}
{% step %}
Navigate to Funds in the 360Dialog Hub.
{% endstep %}
{% step %}
Select a number and click Continue.
{% endstep %}
{% step %}
Select Refund account funds.
The current balance is displayed.
{% endstep %}
{% step %}
Check the notes and confirm the refund.
{% endstep %}
{% endstepper %}
{% hint style="info" %}
Please allow up to 7 business days for the refund to be processed and returned to the default payment method saved to the 360Dialog Hub.
{% endhint %}
### Balance Transactions
The **Balance** tab of a channel lists the balance transactions of that channel. By default, the list shows the last 30 days.
* **Date range** – Pick a start and end date, or a preset. Dates after today cannot be selected.
* **Rows per page** – Show 10, 25, 50 or 100 transactions per page.
* **Export CSV** – Download the transactions as a CSV file with up to 2,000 rows. The file holds the date, description, type, amount, balance after the transaction and currency. Amounts are plain signed numbers, so the file can be summed in a spreadsheet. **Export CSV** is disabled when the list has no transactions. The CSV export will contain only transactions in the selected date range.
{% content-ref url="/pages/K2ANPZzA0WYR6Z1M9aI7" %}
[Get support](/docs/support/get-support.md)
{% endcontent-ref %}
---
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