Status Pages

This page explains how Status Pages provide real-time updates on 360dialog and Meta platform incidents and maintenance.

Status Pages provide live information about service incidents or outages affecting 360dialog or Meta platforms. Checking these pages first helps identify whether an issue is related to a known incident, avoiding unnecessary investigation.

360Dialog Status Page

Managed by 360Dialog. Provides updates on platform availability, API incidents, and maintenance notices.

360dialog - Status360dialog

Meta Status Page

Managed by Meta. Reports incidents affecting Meta platforms (360Dialog has no control over content).

Check Status and Outages of Meta Business Productsmetastatus.com

When to check

• Messages are not being sent or received.

• The 360dialog Hub or API is unavailable.

• A platform-level issue is suspected, such as a Meta or WhatsApp Business API incident.

If an incident is already reported, please inform our Support Team that your case is related to that ongoing issue.

Incident Notifications

To receive updates, users must subscribe to the status page. Multiple notification channels are available, including: Email, Slack and Webhooks.

New customer signups are automatically added for email notifications. However, the subscription must be confirmed by the customer before notifications are activated.

Tip Subscribing to both the 360dialog and Meta status pages ensures the most comprehensive set of incident notifications.