# Status Pages

Status Pages provide live information about service incidents or outages affecting 360dialog or Meta platforms. Checking these pages first helps identify whether an issue is related to a known incident, avoiding unnecessary investigation.

### 360Dialog Status Page

Managed by 360Dialog. Provides updates on platform availability, API incidents, and maintenance notices.

{% embed url="<https://status.360dialog.com/>" %}

### Meta Status Page

Managed by Meta. Reports incidents affecting Meta platforms (360Dialog has no control over content).

{% embed url="<https://metastatus.com/whatsapp-business-api>" %}

### When to check&#x20;

* Messages are not being sent or received.
* The 360dialog Hub or API is unavailable.
* A platform-level issue is suspected, such as a Meta or WhatsApp Business API incident.

If an incident is already reported, please inform our Support Team that your case is related to that ongoing issue.

### **Incident Notifications**

To receive updates, users must subscribe to the status page. Multiple notification channels are available, including: Email, Slack and Webhooks.

New customer signups are automatically added for email notifications. However, the subscription must be confirmed by the customer before notifications are activated.

{% hint style="info" %}
**Tip**\
Subscribing to both the 360dialog and Meta status pages ensures the most comprehensive set of incident notifications.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.360dialog.com/docs/support/status-pages.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.