Support Hours & Availability

We provide customer support services 7 days a week to ensure consistent assistance and timely resolution of issues.

AI Support

When you initiate a support request via the 360dialog Hub, AI will attempt to provide a solution based on your inquiry. This helps accelerate issue resolution and reduce wait times. If the AI is unable to resolve your issue, you will be given the option to connect with a human support agent.

Human Support

Human support is available 24 hours a day, 7 days a week, including weekends and public holidays.

Technical and engineering teams operate at limited capacity on Saturdays and Sundays. As a result, resolution of complex technical issues may be deferred to business days.

Language

We will make our best efforts to provide support in your preferred language, provided it is one of our supported languages: English, Brazilian Portuguese, German, Spanish, and Russian. If a Support Agent fluent in your preferred language is unavailable at the time of your request, support will be provided in English.