Access and Pay Invoices

Each WhatsApp Business channel is billed separately and generates the following types of invoices:

• Licence Fee Invoice

• Usage Top-up Invoice – generated automatically when a balance top-up is processed

• Month Closing Invoice (MCI)

All invoices can be viewed, downloaded, and paid in the Client Hub → Invoices section.

Licence Fee Invoice

Licence Fee invoices are normally charged automatically on the 1st of each month using the saved payment card.

If the automatic payment fails, the invoice will appear with the status Unpaid.

Manual Payment

If a licence fee invoice remains unpaid, please settle it manually:

1. Go to Client Hub → Invoices

2. Locate the Unpaid invoice

3. Click Pay Now

4. Confirm the payment method (use the saved card or add a new one)

5. Once payment succeeds, the invoice status updates to Paid

No further action is required once the invoice is marked as Paid.

Balance Top-up Invoices

When a usage balance top-up is made (automatically or manually), the invoice is generated immediately after payment is successful.

Top-up invoices therefore never appear as “Unpaid”, since they are created only after the transaction is completed.