WABA Profile Info

This document describes how to manage your WABA Profile Info

In the 360dialog Client Hub

You can update your WABA profile information in the 360dialog Client Hub.

In the API

Retrieve Business Profile information

GET https://waba-v2.360dialog.io/whatsapp_business_profile?fields=about,address,description,email,profile_picture_url,websites,vertical

Use this edge to retrieve the information available in the Business Profile: business address, business description, email for business contact, business industry, and business website.

Request example

GET /whatsapp_business_profile?fields=about,address,description,email,profile_picture_url,websites,vertical'

Request Body

Name	Type	Description
address	string	Address of the business. Maximum of 256 characters
description	String	Description of business. Maximum of 512 characters.
email	String	Email address (in valid email format) to contact the business. Maximum of 128 characters.
vertical	String	Industry of the business. Must be one of these accepted values: UNDEFINED / OTHER / AUTO / BEAUTY / APPAREL / EDU / ENTERTAIN / EVENT_PLAN / FINANCE / GROCERY / GOVT / HOTEL / HEALTH / NONPROFIT / PROF_SERVICES / RETAIL / TRAVEL / RESTAURANT / NOT_A_BIZ . The business vertical cannot be set back to an empty value after it is created.
websites	array of strings	URLs (including http:// or https://) associated with the business (e.g., website, Facebook Page, Instagram). Maximum of 2 websites with a maximum of 256 characters each.
about	string	Optional. The business's About text. This text appears in the business's profile, beneath its profile image, phone number, and contact buttons. *String cannot be empty. *Strings must be between 1 and 139 characters. *Rendered emojis are supported however their unicode values are not. *Emoji unicode values must be Java- or JavaScript-escape encoded. *Hyperlinks can be included but will not render as clickable links. *Markdown is not supported.

200: OK

A successful response includes the profile object containing the business profile data.

{
  "data": [{
    "about": "ABOUT",
    "address": "ADDRESS",
    "description": "DESCRIPTION",
    "email": "EMAIL",
    "messaging_product": "whatsapp",
    "profile_picture_url": "https://URL",
    "websites": [
       "https://WEBSITE-1",
       "https://WEBSITE-2"
     ],
    "vertical": "INDUSTRY",
  }]
}

Update Business Profile Information

POST https://waba-v2.360dialog.io/whatsapp_business_profile

Use the endpoint to configure the following business profile settings: business address, business description, email for business contact, business industry, and business website.

If you only need to update a couple of fields with new information, you can make a request which changes only the necessary fields.

You can use the profile_picture_handle parameter to update the profile photo. HANDLE_OF_PROFILE_PICTURE is url obtained from the Resumable Upload API.

Request example

curl -X POST 'https://waba-v2.360dialog.io/whatsapp_business_profile' -H 'D360-API-KEY: YOUR_API_KEY' -d '{ "messaging_product": "whatsapp", "about": "ABOUT", "address": "ADDRESS", "description": "DESCRIPTION", "vertical": "INDUSTRY", "email": "EMAIL", "websites": [ "https://WEBSITE-1", "https://WEBSITE-2" ], "profile_picture_handle": "HANDLE_OF_PROFILE_PICTURE" }'

Request Body

Name	Type	Description
vertical	array	Industry of the business. Must be one of these accepted values: UNDEFINED / OTHER / AUTO / BEAUTY / APPAREL / EDU / ENTERTAIN / EVENT_PLAN / FINANCE / GROCERY / GOVT / HOTEL / HEALTH / NONPROFIT / PROF_SERVICES / RETAIL / TRAVEL / RESTAURANT / NOT_A_BIZ The business vertical cannot be set back to an empty value after it is create
websites	array	URLs associated with the business.
email	string	Email address (in valid email format) to contact the business. Maximum of 128 characters
description	string	Description of the business. Max 512 characters.
address	string	Address of the business. Maximum of 256 characters
about	string	Optional. The business's About text. This text appears in the business's profile, beneath its profile image, phone number, and contact buttons. *String cannot be empty. *Strings must be between 1 and 139 characters. *Rendered emojis are supported however their unicode values are not. *Emoji unicode values must be Java- or JavaScript-escape encoded. *Hyperlinks can be included but will not render as clickable links. *Markdown is not supported.

200

{
    // Response
}

Resumable Upload API for Profile Pictures

The Resumable Upload API allows you to upload profile pictures and essentially large files to the Cloud API. Once uploaded, you can use a file's handle fetched in step 2 to update your profile_picture_handle.

Please note that to access and utilize the Resumable Upload API, it is mandatory to include the 360dialog-API-key within the header.

Step 1: Create a Session

Send a POST request that describes your file to the endpoint /uploads.Upon success, an upload session ID will be returned that you can use in the next step to initiate the upload.

Request Syntax

POST-https://waba-v2.360dialog.io/uploads
  &file_length={file-length}
  &file_type={file-type}

​Parameters

Parameter	Description
file_length int64	The file length in bytes
file_type RegexParam	The MIME type of the file to be uploaded

Response

• {id} — Upload session ID.

Sample Request

curl -X POST \
 "https://waba-v2.360dialog.io/uploads?file_length=109981&file_type=image/png"

Sample Response

{
    "id": "upload:MTphd..."
}

Step 2: Initiate Upload

Initiate the upload session by sending a POST request and append your upload session {id} along with the authentication header. Upon success, a file handle {h},is returned that you can then use the {h} value to update your profile picture.

Request Syntax

POST waba-v2.360dialog.io/{session_id}  
--header 'file_offset: 0'
--data-binary @{file-name}

Placeholder Values

• {session_id} — Upload session ID returned in step 1.

• {file-name} — Name of the file to upload.

Response

{
  "h": "{h}"
}

Response property values:

• {h} — The uploaded file's file handle

Sample Request

curl -X POST \
 "https://waba-v2.360dialog.io/upload:MTphd..." \

Sample Response

{
    "h": "2:c2FtcGxl..."
} 

You can then use the Update Business Profile information endpoint to update the profile photo using the {h} value.

Please review the official WhatsApp docs for the full list of acceptable parameter values.

Remember The [base-path] for Cloud API is https://waba-v2.360dialog.io. Every request to WhatsApp API needs to be authorized using API Key authentication. Adding theD360-API-KEY header with your API Key as a value will give you permission.

[will be deprecated] If the WABA is registered in On-premise API

As announced in November 2023, Meta is transitioning to a fully Cloud-hosted WhatsApp Business Platform and will stop supporting On-Premise API in October 2025.

Starting from On-Premise client v2.53, all new feature updates will be exclusively delivered to Cloud API. While the On-Premise API client will receive quarterly releases, they will focus solely on bug fixes and security patches. From May 15, 2024, 360dialog will not allow for new numbers to be onboarded with On-Premise API. We will continue supporting already registered On-Premise API throughout 2024, but we strongly recommend to start changing the hosting type of numbers to Cloud as soon as possible. Learn here how to integrate with Cloud API.

You can use the following endpoints to set your WhatsApp profile info in the same manner as described in the official WhatsApp documentation on the topic.

Profile: About

GET https://[base-path]/v1/settings/profile/about

Use this edge to retrieve your profile's About section.

200: OK

{
  "settings": {
    "profile": {
      "about": {
        "text": "your-profile-about-text"
      }
    }
  }

Profile: About

PATCH https://[base-path]/v1/settings/profile/about

Use this edge to manage your profile's About section.

Request Body

Name	Type	Description
text	string

200

{
    "meta": {
        "api_status": "stable",
        "version": "2.33.4"
    }
}

Profile: Photo

POST https://[base-path]/v1/settings/profile/photo

Use this endpoint to manage your profile photo.

Request Body

Name	Type	Description
	object	Your binary image content

200

{
    "meta": {
        "api_status": "stable",
        "version": "2.33.4"
    }
}

Example in Postman

Example using Postman

Business Profile

POST https://[base-path]/v1/settings/business/profile

Use the endpoint to configure the following business profile settings: business address, business description, email for business contact, business industry, and business website.

Request Body

Name	Type	Description
vertical	array	Industry of the business.
websites	array	URLs associated with the business.
email	string	Business email
description	string	Description of the business. Max 256 characters.
address	string	Address of the business
about	string	Optional. The business's About text. This text appears in the business's profile, beneath its profile image, phone number, and contact buttons. *String cannot be empty. *Strings must be between 1 and 139 characters. *Rendered emojis are supported however their unicode values are not. *Emoji unicode values must be Java- or JavaScript-escape encoded. *Hyperlinks can be included but will not render as clickable links. *Markdown is not supported.

200

{
    "meta": {
        "api_status": "stable",
        "version": "2.33.4"
    }
}

Please review the official WhatsApp docs for the full list of acceptable parameter values.