Client Hub Overview

The 360dialog Client Hub is your main interface to manage WhatsApp Business Accounts (WABAs), phone numbers, and team members.

It centralizes all administrative and operational actions in one secure place.

You can access the Client Hub via:

https://app.360dialog.io/login/app.360dialog.io

Signup options

There are two ways to create an account:

Integrated Onboarding

Sign up via one of our Integration Partners — this option launches the Embedded Signup flow directly within your Integration Partner’s application.

Direct Signup

Alternatively, you can create your account directly with 360Dialog using the standard signup form.

Use Integrated Onboarding if you already use a 360Dialog Integration Partner.

Team Management

Add New Users

1

Log in to your 360Dialog account.

https://app.360dialog.io/login/app.360dialog.io

2

Navigate to Top Menu → Team (Team Management).

3

Click Invite a Member → Invite.

4

The invited user will receive an email to accept and create a password.

Remove Users

Removing users must be done by our Support Team. Please contact Support if you wish to remove a member from your organization: How to get support

Numbers Management

The Numbers section is the central place to:

• View the status of your existing WhatsApp Business Account (WABA) numbers.

• Add new numbers.

• Manage number details and configurations.

How to View and Manage Numbers

1

Use the Top Menu selector in the Client Hub to switch between numbers.

2

Each number will display its status on the main page.

3

Click Manage WhatsApp Business Account to open the WABA management portal for that number.

There, you'll be able to find:

WABA Account Name	Shows the Name of the WABA
WABA ID	Shows de WABA ID
Phone number	Shows the phone number registered in the WhatsApp Business API
Account Status	Shows the status of your integration. See Account Statuses
Account name	Shows the Display Name of the WABA
Data Storage Regions	Shows the current Data Storage Region setting. This is only available to Cloud API numbers
Quality Rating	Shows the current Quality Rating of the Phone Number
Business Messaging Limit	Shows the current Messaging Limit of the Phone Number

Importing Numbers

If your number is already registered with the WhatsApp Business Platform via another BSP or directly with Meta, you can migrate it to 360Dialog.

Follow the guide: Migrate a number to 360Dialog

Troubleshooting

Login Issues

Having trouble logging into your 360Dialog Client Hub?

Try the following steps:

1

Check login URL

Make sure you are using the correct URL: https://app.360dialog.io/login/

2

Try a private window

Open an incognito/private tab (Ctrl + Shift + N or ⌘ + Shift + N) and attempt login again.

3

Disable browser add-ons

Turn off ad blockers or extensions that may interfere with the login process.

If the issue persists, please contact Support for further assistance:

How to get support