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WABA for Government Agencies

Learn the process for requesting a Government WhatsApp Business API account.
Government Agencies must get approval from Meta before creating any WhatsApp Business accounts.
Please note that this process can take up to 60 days and will generate extra costs. As a reflection of the level of service and required throughput necessary to properly support public bodies and government entities any local or national government entity or NGO will be charged at the Premium Rate of $49 and will be set up only as a Cloud service. On-Premise setup is not available.
To start the Government WABA Application process, please send the information requested in the form below. Then, a member of our team will reach out to you with the next steps.
Anybody involved (partner, business, or government agency) can fill out the form. If needed, extra information will be requested by the team member responsible for the process.
Before starting, make sure:
  • Your website is open worldwide or at least you can schedule this opening for a few days if needed;
  • Your website is secure (with SSL encryption)

Allowed Government Agencies

All governmental entity or public company need to go through the Government Agency process.
Political Parties, Politicians, Military, National Security and Law Enforcement are not accepted in this program, meaning that they cannot create WhatsApp Business API accounts.
Private service providers are not allowed, i.e.: campaign strategy, voting, government aggregators.
WhatsApp does not allow for any promotion, political campaigning, voter data gathering or any sort of election influencing.

Before applying

Please keep in mind that even when you have the first approval from Meta, it doesn’t mean you’ll be able to use the account. All approved accounts must go through the Meta Business Verification. They also need to fully comply with the Business Policy and Commerce Policy and agree with the WhatsApp Business Terms.
We recommend reading all the above articles before sending your form.

Submit request for a Government Agency