Month Closing Invoice (MCI)

Introduction

Month Closing Invoice (MCI) is part of 360Dialog billing process for conversation usage costs under our automated billing system.

It ensures accurate financial tracking and reconciliation of the generated costs. Furthermore, directly on this invoice, all 360Dialog partners are able to check figures that can affect their credit balance.

Why is MCI Important?

MCI is designed to improve billing accuracy, financial reconciliation, and transparency for all partners. Here’s why this change is essential:

• Improves Billing Accuracy: Cross-check 360Dialog’s data with WhatsApp data;

• Increases Transparency: Provides partners with a clear breakdown of the most relevant financial figures directly on the invoice;

• Enhances Reconciliation: Facilitates better tracking and reconciliation of conversation usage costs:

• Ensures consistency: Eliminates the possibility that any usage or prepayment can get lost;

How does MCI work?

On the 1st day of each Month, each partner participating in 360Dialog’s partner-paid model receives one MCI for all transactions recorded in the previous billing cycle. For example, the MCI for April 2025 will be issued on May 1, 2025.

MCI represents the total usage across all channels (phone numbers) registered under the Partner Hub ID.

If there are no conversation usage costs for a given month, no MCI will be issued for that period.

Amount Payable is charged automatically from the Partner’s credit card attached to the platform.

How to read MCI?

Header - Includes basic invoice details such as the invoice period and account identification

Item lines - Contains key financial items related to conversation usage:

• "WhatsApp Usage Costs" - Generated conversation usage costs;

• "Settled with credit balance” - Amount prepaid for usage costs;

• "Transaction Fee” - payment processing fees of 4%;

• "Amount payable” - missing amount to cover conversation usage costs.

Monthly Summary - Summarizes financial details and account reconciliation:

• “Hub ID” - Partner identification number

• “Starting Balance” - Amount of credit carried over from the previous invoice;

• “Total Added Funds” - Amount added to the credit balance;

• “Total Usage” - Total conversation usage cost registered during the month;

• “Total Refunds” - Amount that was refunded from Credit Balance;

• “Ending Balance” - Final result of all transactions during the month;

• “Usage Reconciliation” - Corrections applied due to the discrepancies and delay in data processing.

You can check a MCI model below:

Need Help?

We’re Here for You! If you have any questions about MCI or need assistance with the transition, our support team is ready to help.