Coexistence Onboarding
This section provides details on how to onboard businesses that are already using the WhatsApp Business App and want to expand to the WhatsApp Cloud API.
Requirements
Before onboarding a number to WhatsApp Coexistence Mode, make sure:
The phone number has been actively using the WhatsApp Business App for at least 7 days.
The latest version of the WhatsApp Business App is installed on a smartphone with a camera (QR code required).
The number is not from a restricted region.
Step-by-Step Procedure
Connect the Number via Facebook Business Manager
Access the business’s Facebook Business Manager.
Go to Settings > WhatsApp Accounts.
Click Add > Link a WhatsApp Business account.
Adding your WhatsApp Business Acount to your Business Manager Enter the phone number that is already connected to the WhatsApp Business App.
Enter your phone number Validate the OTP received.
Complete adding your WhatsApp Business Acount to your Business Manager
Connect the WhatsApp Business App
Proceed with the “Connect your existing WhatsApp Business app” option.
Enter the phone number again and verify.
Open the WhatsApp Business App on your phone.
Follow the in-app instructions:
A new WhatsApp message will prompt you to scan a QR code.
Tap the message and scan the QR displayed on screen.
Confirm Migration and History Sync
Tapping the message button will:
Inform the business that chat history can be migrated to 360dialog.
Enable history and contact sync (optional).
Tapping “Scan QR code” will trigger:
The chat history sharing with 360dialog.
The connection to the WhatsApp Business Platform.
Finish the Embedded Signup
Confirm or edit your WhatsApp Business Account information.
Once completed:
360dialog will create the integration.
The number will be ready for use on the WhatsApp Business Platform (Cloud API).
Contacts and history sync will begin, if chosen.
Webhooks will be logged and available.
Post-Onboarding Notes
You may now:
Set the number webhook.
Start processing echo payloads.
Refer to the Echo Payload Documentation for implementation.
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