Understanding the Meta Tech Provider Program
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Meta Tech Provider Program allows Independent Software Vendors (ISVs) to integrate WhatsApp API solutions, with 360Dialog as a Solution Partner. The program offers benefits that help Tech Providers scale their WhatsApp services.
All ISVs must enroll as Tech Providers to continue offering WhatsApp Business API services. This is also part of the updated partner program, ensuring that only verified businesses manage WABA solutions. Registering as a Tech Provider unlocks new features, greater control over WABAs, and direct access to Meta’s channels.
If you need assistance during the registration process, our Support Team is available
Your existing integration with 360Dialog remains the same.
As a Solution Partner, 360Dialog provides resources to simplify onboarding, messaging, and WABA management while ensuring compliance with Meta’s policies. Tech Providers using our solutions benefit from faster deployment, reliable message delivery, and access to Meta’s latest API updates.
If you are not yet a Tech Provider, you must meet eligibility criteria. The program is open to:
ISVs, SaaS providers, and enterprise platforms offering WhatsApp Business API services.
Existing 360Dialog Partners looking to continue their services and access new features
We have a specific guide about how to onboard new WABAs if you host ES. For details, see our documentation:
Tech Providers can host their own embedded sign-up, allowing customers to onboard WhatsApp numbers directly through their application, or use 360Dialog native solution available.
See more details below:
360Dialog Partner Solution + Tech Provider registration
Number Sign Up options
Management
Partner uses Partner Hub and Partner API for easy management of multiple WABAs or suite of APIs
and/or
Partner can access and manage WABAs directly from Meta Business Manager and API
Support
360Dialog: Full chat support system, with SLA terms depending on the selected license fee plan or Partner Solution plan
Meta: Direct access to Meta Support is available. However, if the integration is done directly with Meta, 360Dialog will have limited ability to provide technical assistance
Credit Lines
Credit lines available via 360Dialog
Solutions
Partner Hub, Partner API, WABA Management, Messaging APIs, Early Access to WhatsApp features
Incentives
Access to incentives: discounts, events, CTWA promotions and more
Joining the Tech Provider Program comes with responsibilities to ensure compliance with Meta’s policies and smooth end-customer onboarding.
Using 360Dialog’s Multi-Partner Solution, Tech Providers can focus on scaling their business while ensuring API reliability, message delivery, and full compliance with Meta’s regulations.
A Multi-Partner Solution is a required setup to manage WABAs across multiple entities—you (Tech Provider), 360Dialog (Solution Provider), and end customers. This setup allows you to create and share WABA management with 360Dialog, while keeping ownership of your customers.
Here is a step-by-step breakdown of how to register as a Tech Provider:
Access your ISV Business Portfolio in Business Manager
Create and configure your Meta App
Accept Meta’s Terms of Service
Complete Business Verification (if not already verified)
Create a Multi-Partner Solution with 360Dialog
Submit App Review Videos
Submit the App for Meta’s Review
Add Your Solution_ID in the 360Dialog Partner Hub
Wait for 360Dialog to Approve Your Solution
Once you’re an approved Tech Provider and have a Shared Solution with 360Dialog, you can fully manage and scale your WhatsApp Business API services.
With your Tech Provider status, you will be able to:
Manage WABAs efficiently using Multi-Partner Solutions.
Access Meta’s latest API features and direct Meta support.
Onboard customers through your own Embedded Signup or use 360Dialog’s Integrated Onboarding for seamless integration.
Need help? We’re here for you. → Use the Support Widget in the Partner Hub for quick assistance. If any issues require escalation with Meta, we have a dedicated process to fast-track Tech Provider registrations.
To create a joint solution with 360Dialog, your Meta app must have the whatsapp_business_management permission. If this permission has not yet been granted, you must request approval from Meta before proceeding.
If your app is already approved with the correct permissions, you can and continue onboarding WABAs via as usual.
Partner uses 360Dialog basic or custom
and is able to if they want to
As a Tech Provider, you must follow , including management, messaging templates and data privacy policies.
To enable Tech Provider features, your Solution must first be approved by 360Dialog before WABA management can begin. Each Solution-ID can be used to onboard up to 200-end-clients in a rolling one week period. See more information .
Once all steps are completed, you can start integrating and onboarding customers.
No, there are no major technical changes required. You will still be able to use the 360Dialog platform as before. However, we recommend reviewing Meta’s guidelines for Tech Providers to ensure compliance. You can find it .
Our team is here to support you! :
For more details, see our documentation:
Yes! We will provide guidance, documentation, and best practices to help you complete the transition smoothly. For assistance on this process, please.