Migrating a Phone Number

What is a number Migration Process?

A Migration Process refers to the necessary steps taken when there is a need to move a number from one WABA (WhatsApp Business Account) to another.

It is applicable in various scenarios, such as migrating a number from one BSP (Business Solution Provider) to another or making changes to payment settings like WABA currency.

Making sure the account is registered as WhatsApp Business API

These steps are only for numbers registered as WhatsApp Business API accounts. If you are not sure your client's number is registered as a WhatsApp Business API, try messaging it.

If the message is similar to the one below, it means that the number is still registered on the WhatsApp App.

If the message is similar to the one below, it means that the number is still registered on the WhatsApp API

Migration Types

When migrating an account, there are the following possibilities:

Migrate number (alternate BSP or Meta) to 360Dialog

To migrate a number from an alternate BSP or Meta to the 360Dialog, please follow these steps.

Migrate a phone number to a new WABA with another currency set

To allow for Conversation fees charges in a different currency, the number has to be migrated to a new WABA with the new currency set. For this, please follow the steps described here.

Migrate a phone number to a new WABA

If needed client can migrate the number between wabas, for example, in case they want to change the Meta Business Portfolio. For this, please follow the steps described here.

Other Possible Changes

In addition to migrations, there are other scenarios that may require adjustments to a WhatsApp Business Account (WABA) while maintaining the same phone number within the same WABA. These instances involve making Account changes, which are distinct from Migration processes.

When changing the settings of a WABA, there are the following possibilities:

Partner Change (between 360dialog Partners)

To transfer management of an existing WhatsApp Business Account to a new partner, the Partner Change process must be initiated by the client through the 360dialog Client Hub. The change request can then be accepted via the 360dialog Partner Hub notification center. See Partner Change process.