Add a WhatsApp Number

In this quickstart, you'll learn how to add a WhatsApp Business number to the 360Dialog platform. This allows you to send and receive WhatsApp messages through the 360Dialog API.

Before you begin

Ensure you have:

• Active Meta Business Manager account

• Admin access to your business account

• Complete business information:

  • Business name

  • Website URL

  • Business address

• Phone number capable of receiving SMS or voice calls

Adding your WhatsApp Business number

1

Access the 360Dialog Partner Hub

• Navigate to hub.360dialog.com

• Log in with your credentials

• Go to the "Clients" section

• Select or create a client profile

Verify you have the correct permissions to add a number.

2

Prepare your business information

• Verify your Meta Business Manager details

• Ensure your business website is live and accurate

• Prepare your business display name

• Check display name guidelines:

  • Directly represents your business

  • Matches external branding

  • At least 3 characters long

  • Avoids generic terms

Your display name will be visible to customers on WhatsApp.

3

Create a new WhatsApp Business account

• Click "Add Number" in Partner Hub

• Select Meta Business Account

• Choose "Create a new WhatsApp Business Account"

• Enter business profile details

• Create a distinct, clear account name

Ensure all information accurately represents your business.

4

Complete your business profile

• Enter detailed business information

• Add business description

• Upload business logo or profile image

• Verify business contact details

• Configure communication preferences

A complete profile helps build customer trust.

5

Verify your phone number

• Enter phone number in international format

• Select verification method:

  • SMS

  • Voice Call

• Receive 6-digit verification PIN

• Enter PIN to complete verification

Ensure the phone can receive verification codes.

6

Activate your WhatsApp account

• Confirm WhatsApp Business Account creation

• Verify number in 360Dialog platform

• Check account status

• Verify initial settings

Account activation typically completes within minutes.

7

Generate API credentials

• Navigate to number details

• Access API configuration

• Generate new API key

• Securely store authentication credentials

Protect your API key. Never share publicly.

Existing number migration

Migrating an existing number? If you're moving a WhatsApp Business number from another provider:

• Disable two-factor authentication

• Ensure Display Name is approved

• Verify business information matches

• Prepare for potential API reconfiguration

Refer to our Number Migration Guide for detailed steps.