Payments & Service Suspensions

We currently support only credit and debit card payments for Direct Clients. The following card types are accepted:

• Visa

• Mastercard

• American Express (AMEX)

• Prepaid cards

A processing fee applies to Licence Fee Invoices.

Payment Method

Payment Method	Direct Clients	Fee	Fees Apply
Credit/Debit Card	✅ Yes	4%	Licence Fee Invoices

Card Management

If multiple cards are saved in the Hub, they can be manually selected for one-time payments. For automatic payments (such as monthly license fees and balance top-ups), our payment processor will always attempt to use the first card listed.

If the default card fails, the system may attempt to charge the next saved card to help avoid service interruptions.

To help you manage payments and reduce the risk of suspension, the following card details are visible in the Hub:

Field	Description
Card Type	Visa, MasterCard, or other supported payment cards
Card Holder	Name as shown on the card.
Expiry Date	Card’s expiry month and year
Ends With	Last 4 digits used to identify your saved payment method

Service Suspensions

If payment attempts fail, your services will be suspended, and a notification will be sent to the billing email saved in the Hub.

Common reasons for payment failures include:

• Expired card

• Insufficient funds

• Card spending limits

• 3D Secure authentication issues

To avoid service interruptions, we recommend:

• Keeping your card details up to date

• Monitoring card balances throughout the month

• Contact your bank if payment failures occur without an obvious reason

Scenario	Impact	Resolution
Card Declined	License renewal or top-up payment fails	Update card details in the Billing Section of the Hub→ retry payment manually
Insufficient Balance	Outbount messages failed or blocked	Add funds manually or enable Auto-Renewal
Unpaid Licence Invoice	Account access limited	Manually pay invoice in the Hub

Service access is automatically restored once the outstanding

payment has been successfully processed.

Billing Details

Billing details are displayed on all invoices and must be accurate to avoid invoicing or tax reporting issues.

Invoices cannot be re-issued once payment has been completed.

To ensure smooth invoicing and compliance, please verify that the following fields are complete and correct in the Client Hub → Billing Details section:

• Company name

• Registered address

• Billing email (used for invoice notifications)

• VAT ID (if applicable)