Client Documentation
Get StartedStatus Page
  • 360Dialog
    • Why you should use 360dialog as Business Solution Provider (BSP)
    • Prices, plans and payment options
  • client hub
    • 360Dialog Client Hub
    • Numbers
      • Manage your WABA
        • Account Statuses
    • Activity
    • Funds
      • Month Closing Invoice (MCI)
    • Payment Management
    • API Keys
    • Template Message Management
    • Partner Change
    • Cancellation
    • Downgrade
  • WhatsApp Marketing
    • Best practices to maintain Account Health and prevent being blocked
    • Driving users to your WhatsApp account
      • WhatsApp Channels
    • Business Search
    • Linking a WABA to a Facebook Page /EN
      • Vinculando uma conta WABA à uma página do Facebook /PT
      • Cómo vincular un WABA a una página de Facebook /ES
    • Linking a WABA to Google Message Ads
    • Ads that Click to WhatsApp (CTWA) /EN
      • Anúncios de Clique para o WhatsApp (CTWA) /PT
        • Como usar o WhatsApp para marketing e vendas? /PT
      • Anuncios que Click to WhatsApp (CTWA) /ES
        • ¿Cómo usar WhatsApp para marketing y ventas? /ES
    • Conversions API (CAPI)
    • Create Ads lookalike audience based on WhatsApp events
    • MM Lite API Beta
      • Onboarding
      • Sending Messages
  • waba basics
    • WhatsApp Business Platform
    • WhatsApp Accounts structure
    • WABA for Government Agencies
    • WABA Policy Enforcement
    • Architecture and Security
    • The Basics (Overview)
    • Webhook Events and Notifications
    • Messaging API
      • Messaging Health Status
      • Step to Step to move to Cloud API
        • [will be deprecated] WABA Integration (On-Premise)
    • Migrating Phone Numbers
      • Migrate number from Meta or alternate BSP to 360dialog Cloud API
      • Migrate a phone number to a new WABA
      • Migrate to alternate BSP
  • waba management
    • Creating new WABA
      • Using a new phone number
      • WhatsApp Coexistence
        • Coexistence Onboarding
        • Coexistence Webhooks
    • Display Name Guidelines
    • Meta Business Verification
    • Official Business Account (OBA) or blue badge
    • WABA Profile Info
    • Capacity, Quality Rating, and Messaging Limits
      • Accelerated Onboarding
    • Hosting type Change
  • waba Messaging
    • Sandbox (Test API Key)
    • Receiving messages
    • Before sending a message
      • Checklist for Message Broadcasts and Campaigns
    • Conversations
    • Messaging
    • Conversational Components
    • Media Messages
      • Upload, retrieve or delete media
    • Template Messages
      • Template Elements
      • Sending Template Messages
      • Authentication Templates
        • Zero-Tap Authentication Templates
        • One-Tap Autofill Authentication Templates
        • Copy Code Authentication Templates
      • Catalog Templates
      • Product Card Carousel Templates
      • Single-Product Message Templates
      • Coupon Code Templates
      • Limited-Time Offer Templates
      • Multi-Product Templates
    • Interactive Messages
      • Single and Multi Product Messages
      • Location Request Message
    • Flows
    • Products & Catalogs
    • Contacts and Location Messages
    • Payments (India Only)
      • Receive WhatsApp Payments via Payments Gateway
      • Receive WhatsApp Payments via Payment Links
      • Order Details Template Message
    • Payments (Singapore only)
      • Receive WhatsApp Payments via Stripe
  • Partners
    • Partner Documentation
  • Support
    • Help and Support
      • Opening Hours & Response Time
      • Status Pages
      • Meta Support
      • Common Issues
    • Error Messages
    • Imprint & Data Privacy
    • FAQ
Powered by GitBook
On this page
  • Background
  • Request Partner Change
  • Confirm Payment Method
  • New Partner Approval
  • Grant Permissions to New Partner

Was this helpful?

  1. client hub

Partner Change

This document explains how to change your Software integration Partner

PreviousTemplate Message ManagementNextCancellation

Last updated 1 year ago

Was this helpful?

Background

At present, a WABA number can only be associated with one Partner at any one time.

You can access Partner Settings in Menu bar in the top right > Settings

Request Partner Change

You can request to change your Partner at any time by following the steps below. You will receive a notification when the request is approved.

It is only possible to migrate ALL numbers associated with 1 account. For example: if you have 3 numbers registered under 1 WhatsApp Business Account, all 3 numbers will be migrated to the new Integration Partner. It is not possible to migrate 1 number and leave the remaining numbers with the current integration Partner.

For some clients, partner change requests are temporarily unavailable. You may see a grayed-out request button or encounter an error message indicating, "Destination partner is using a different payment processor."

Please hold off on any partner change requests for the account until further notice. We'll keep you posted on developments. Thank you for your patience.

  1. Go to Profile > Organization Settings > Request partner change

  2. Enter the Partner ID of your Destination Partner (If you do not know the ID of your Destination Partner, please contact them directly request it).

  3. Click Continue to next step

  4. Confirm terms > Submit Partner Change Request

Confirm Payment Method

In some cases, where your new Integration Partner will require a Payment Method to be added before you can proceed.

New Partner Approval

Your new (destination) Partner must approve/accept your incoming change request from their 360dialog Partner Hub. They will receive a notification about your change request as soon as it's made. You will be able to see the change request status in your panel.

Grant Permissions to New Partner

After the Partner Change is completed, you must grant permission to the new Partner to manage your account.

In the 360dialog Hub, access the Menu bar at the top of the page> Settings > Partner Settings.

In the Partner Settings section, select the numbers that you wish to grant permission to the new partner to manage. Once you have made your selection, click on the "Save Changes" button to apply the permissions.