Billing

The Billing page provides controls for managing payments and company billing information.

Primary Payment Method

The primary 360Dialog Hub payment method is indicated with a star. This payment method is the default choice for subscription charges and usage-based top-up payments.

Manage Payment Methods

A new payment method can be added to the 360Dialog Hub at any time. Once added, it can be set as the primary payment method as required.

If multiple cards are saved in the 360Dialog Hub, they can be selected manually for one-time payments.

For automated payments (such as monthly license fees and Auto-Renewal balance top-ups), the payment processor will attempt to charge the first card listed.

If the primary card fails, the system may attempt to charge the next saved card to help avoid service interruptions.

Ensure the following:

• Payment method details are up to date and accurate

• The preferred card is set as the primary payment method

• Expired payment methods are removed, while keeping at least one valid payment method on file

For more, see Payments

VAT and Withholding TAX

The VAT ID must be entered correctly in the 360dialog Hub during account creation. This information determines how VAT is applied to invoices.

The VAT treatment depends on the country where the company is registered.

	VAT Application
Germany	19 % VAT applied
EU (with valid VAT ID)	VAT not applied (reverse charge)
EU (without valid VAT ID)	19 % VAT applied
Outside EU	VAT not applied

EU companies can verify VAT ID on the European Commission website.

Company Billing Details

Billing details appear on all invoices and must be accurate to ensure correct invoicing and tax reporting.

Invoices cannot be reissued once payment has been completed.

To ensure invoices are generated correctly, the following information should be kept up to date in the 360Dialog Hub:

• Company name

• Registered address

• Billing email (used for invoice notifications)

• VAT ID

Select Edit Information to update these details at any time. Changes will be reflected on invoices generated in the next billing cycle.