Manage WABA

This document describes how to navigate the 360dialog Client Hub.

After clicking on "Manage WhatsApp Business account" button on the Numbers page, you will be redirected to the WABA Manager:

If you have Direct Payment enabled, you will find the 'Billing Started' date in the 'Account' section. Below it, you will see the enrolled subscription plan.

WhatsApp Business Account

• WhatsApp Business Account Type: Indicates if the WABA is registered OBO (On-Behalf-Of) also known as Classic Signup or Shared (Embedded signup) model.

• Message on Behalf Name: Shows the status of the Message on Behalf. See Account Statuses.

For more info please refer to WhatsApp Accounts structure.

Commerce Settings

See Product & Catalogs.

If you have OBO model, please contact our Support team and we will enable it for you.

Danger Zone

See Cancellation.

Downgrading to WhatsApp Application

If you wish to downgrade to the standard WhatsApp App or the WhatsApp Business App - you need to log in Meta Business Manager and follow the deletion procedure.

If you have your WABA on the OBO (On-Behalf Of) model - please reach out to our Support Team and we will delete the number for you.

To learn how to change your Display Name from the 360Dialog Hub, go to How to change a Display Name