How to create your Catalog

1

Upload Inventory to Facebook

First, you need to upload your inventory to Facebook. You can use the API or Facebook’s Commerce Manager to do that.

Your inventory needs to be uploaded to Facebook in a catalog format — see About Catalogs for more information.

If you already have a Facebook catalog set up, we suggest that you leverage that catalog for WhatsApp commerce use cases.

If you need to create a catalog, there are two possibilities:

• Create a catalog using the API

• Create a catalog using the Commerce Manager

You can upload only one catalog per WhatsApp Business Account (WABA), but the same catalog can belong to multiple phone numbers.

We recommend giving your catalog a unique name such as "Catalog Name" & “_” & "Catalog ID" so it is easier to locate while connecting it in Step 2. Example:

Catalog Name: "Summer Collection", Catalog ID: "14556734" → Unique Name: "Summer Collection_14556734" Catalog Name: "Books", Catalog ID: "24680988" → Unique Name: "Books_24680988"

2

Connect the catalog to a WABA

To connect a catalog to your WhatsApp business account:

1. Go to Business Manager and select your business

2. Click

3. Click WhatsApp Manager

4. Click Catalog

5. Click Choose a Catalog. From the drop-down menu, select the catalog that you want to connect

6. Click View Catalog if you want to view or manage the catalog

7. Click Connect Catalog

The catalog is connected to your WhatsApp business account. You can start sending Single Product Messages and Multi Product Messages to your customers and receive responses from them.

If you are having issues connecting your catalog our Support Team can assist you.