Government Agencies need to request approval directly from Facebook before creating a WhatsApp Business API account.
Only the client themselves can request this approval from Facebook. Neither 360dialog or a Partner should ever contact public policy managers or request approval for the account on their behalf.
As the process is different for every region, the requester needs to file a ticket with the 360dialog support team requesting the process description.
The client needs to have the information requested in this document in hands before submitting the ticket. Portuguese translation is provided in each cell note.