Payment Management

Your payment type and subscription prices can change depending on your solution partner. If you are not sure what is your payment type, please file a support ticket to request more information.

Partner payment

Some partners choose to pay for their client's WhatsApp Business API accounts, which allows them to offer more flexibility, like combined prices and payment in local currencies or methods.

If you pay for your WhatsApp Business API account to your solution partner, this is your payment type.

Direct payment

If you submitted your credit card info when creating or porting your WhatsApp Business API account, this means that 360dialog charges you for the subscription and WhatsApp fees. This is the direct payment type.

The first step is to submit the credit card information, which is requested in the signup or number porting forms.

If the credit card is set up correctly, the signup process continues.

If there is an issue with the card, there will be another prompt to enter a valid credit card right after the signup page.

If no valid payment is detected, the account will not be created.

Payment Information

If you are directly billed by 360dialog, you can add or update your payment method (card) from the Billing section of your account.

Please note that the latest added payment method will be used for processing invoices.

Add or update payment method

In the top menu > Billing Options

You will be redirected and your billing information will be displayed.

Billing Information

You can add or edit your billing information.

How to add the Tax ID

To add funds to your account, you must enter your company’s Tax ID (also referred to as VAT ID in EU). You can add your Tax ID by following the steps below:

1. Click on Billing Options in the menu

2. Under Billing Information, click on “Edit Information”

3. Add the Tax ID information of the company connected to the payment of the WhatsApp Business API account.

Invoices

When will we bill you?

As soon as the account is created, we will start billing. The first charge is a pro-rata of your monthly subscription fee, based on the days until the end of the month.

You will be charged twice every month: one fee regarding your subscription and another regarding the WhatsApp fees. See more information about the fees here.

What will we bill you for?

You will pay for the license fee (fixed monthly amount) and conversation fees. You will need to add a balance to your Funds page to start messaging.

Every conversation will be automatically deducted from this balance. The balance is not used to pay for the license fee, only for the conversations. The license fee is always separately charged once a month.

Account blocked by lack of payment

Our system will attempt to charge the registered credit card multiple times through 30 days. After 30 days without payment, the account is automatically blocked.

To unblock the account, you need to register a new credit card in your 360dialog Client Hub account and file a support ticket requesting reactivation. The account will be reactivated in up to 24 business hours after the ticket is filed and payment is confirmed.