Auto-Renewal

Managed in the Funds section of the Hub

To prevent service interruptions, 360dialog automatically renews the usage balance through the Auto-Renewal feature in the Client Hub.

Feature	What It Does	Default Setting	Top-up Source
Balance Top-Up	Automatically adds prepaid funds to your usage balance	ON - adjust at any time	Payment method saved to the Hub

How Auto-Renewal Works

• When the usage balance is low, the system automatically adds a top-up amount to keep messaging active.

• The new balance becomes available immediately after the transaction is successful.

• Each auto top-up generates a separate invoice, visible in the Invoice section of the Client Hub.

Default Configuration	Result
Threshold: €10	Auto-Top-Up triggers when your balance reaches €10 or less.
Top-Up Amount: €50	€50 is automatically added to the balance.

Manage Auto-Renewal Settings

In the Funds section of the Hub → Manage Funds → select the channel → configure Auto-Renewal settings.

Action	Description
Enable / Disable Auto-Renewal	Turn automatic balance replenishment ON or OFF.
Edit Threshold	Choose the minimum balance level that triggers auto-top-up.
Edit Amount	Define how much to add each time the threshold is reached.

If funds reach zero outbound messaging will pause until a top has been processed.

If the balance drops below zero, an automatic top-up will occur as per the Auto-Renewal settings, even when turned OFF

Auto-Renewal Disabled

If Auto-Renewal is turned off, the account holder is responsible for monitoring the usage balance manually.

• When the balance reaches zero, outbound messaging will pause until a manual top-up is processed.

• If the balance drops below zero, an automatic top-up may still occur according to the last saved Auto-Renewal settings — even when disabled — to prevent service suspension.

Add Funds Manually

Manual top-ups can be initiated at any time :

1. Go to Funds → Manage Funds

2. Select the channel

3. Choose the amount to add

4. Confirm checkout

The selected amount will be added to the balance immediately after payment.

Refund Balance

Refunds can be initiated at any time:

1. Go to Funds → Manage Funds.

2. Select the phone number.

3. Click Refund account funds.

4. Confirm the refund request.

Refunds are typically processed within 7 business days.

If a refund takes longer, please contact Support for assistance.