Funds

To maintain uninterrupted message delivery on the WhatsApp Business Platform, each registered phone number must maintain a positive 360Dialog credit balance.

The credit balance functions as a prepaid wallet used to pay for WhatsApp messaging usage. Messaging costs are deducted directly from the balance as messages are delivered.

If the balance reaches zero, outbound messaging is paused until additional funds are added.

	System Behavior
Positive Balance	Messaging continues normally with costs deducted in real time
Zero Balance	Outbound messaging stops until a payment is processed
Negative Balance	The system may trigger an automatic top-up to prevent account suspension

Auto-Renewal

Auto-Renewal is a 24/7 monitoring feature designed to prevent service suspensions by automatically adding funds before the balance is exhausted.

When enabled:

• The system continuously monitors the credit balance

• Once the threshold is reached, the configured top-up amount is charged to the payment method saved to the 360Dialog Hub

• Funds are added to the balance immediately

This helps prevent service interruptions caused by insufficient balance.

Configure Auto-Renewal

1

Navigate to Manage Funds

2

Toggle Enable Auto-Renewal

3

Define the Threshold and Top-Up Amount

4

Save the settings to ensure 24/7 service protection

	Description
Threshold	The "low-balance" trigger point that initiates a top-up.
Top-Up Amount	The specific sum charged to the saved payment method.
Emergency Top-Up	If the balance drops below zero, the system may trigger a top-up based on the last saved settings to restore service immediately.

If Auto-Renewal is disabled, the balance and top-ups must be managed manually

Add Funds Manually

Top up the balance manually at any time:

1

Navigate to Manage Funds

2

Select the relevant phone number

3

Choose Add funds

4

Enter the funding amount

5

Confirm payment method and checkout.

Funds will be added to the balance immediately upon successful payment.

Request a Balance Refund

Balance Refunds can be initiated at any time:

1

Navigate to Manage Funds

2

Select the phone number to refund funds from

3

Select Refund Account Funds

4

Confirm the refund request

Please allow up to 7 business days for the refund to be processed and returned to the original payment method.

For more details, contact Support